Customer Service High School
Resume:
EDUCATION
Mumford High School
Sept **** to June 2012
G.P.A – 2.9
Dorsey School of Beauty Taylortown
May 20, 2023 to Sept 2023
Cosmetology License
LEMIA BECKS
PROFILE
Talented professional manager seeking to fill an executive role.
Dedicated and results-driven customer service professional with a passion for exceeding customer
Expectations and fostering positive client relationships. Seeking to leverage strong communication skills
And a customer-centric approach to contribute effectively to a dynamic customer service team.
CONTACT
PHONE:
EMAIL:
***************@*****.***
References:
Allen Terry- 586-***-****
Tayanna Franklin- 313-***-****
DeJanae Wilson- (248) 514- 8357
WORK EXPERIENCE
USAA Banking Specialist
Dialog Direct a Qualfon Company-Highland Park, MI
May 2024 to July 2024
• Customer Service**: Provide personalized banking support to members via phone, chat, or email,
Addressing inquiries about accounts, products, and services.
• Account Management**: Assist members with account openings, closures, and maintenance, ensuring
Compliance with regulatory requirements.
• Product Knowledge**: Educate members about USAA’s banking products, including checking and
Savings accounts, loans, and credit cards, to help them make informed financial decisions.
• Problem Resolution**: Investigate and resolve member issues or concerns efficiently, ensuring a
Positive member experience.
• Sales Support**: Identify opportunities to cross-sell banking products and services that meet members'
Needs.
• Policy Adherence**: Ensure all transactions and member interactions comply with USAA policies,
Procedures, and applicable regulations.
• Team Collaboration**: Work closely with other departments, such as loan processing and fraud
prevention, to provide seamless service to members.
Caregiver/Home Health Aide
Bernadette Senior Services – West Bloomfield, MI
September 2015 to December 2021
• Undertake housework, such as dusting, vacuuming, cleaning, or preparing meals.
• Compassion, Selflessness, Patience, Time management and organization, Reliability, Communication,
and Problem-solving
• meal preparation housekeeping
•personal care
• transportation to appointments or errands
• assist with daily activities
Crew Member – McDonald’s
Detroit, MI 48219
May 2013 to September 2014
As a McDonald's crew member, responsibilities include taking customer orders, preparing food, maintaining cleanliness in the dining area and kitchen, operating the drive-thru, handling cash transactions, and providing excellent customer service to ensure a positive dining experience for all customers.
Department Manager - Guest Services/People Manager
Livonia, MI 48186
April 2021 to May 2024
• I’m responsible for making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. Work to support and lead people across our restaurant teams. Managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.
• Deliver a great customer experience and receive great feedback for customers, crew members.
SKILLS
Communication
Problem-solving
Empathy
Patience
-Adaptability, relationship and team building, product knowledge, Interpersonal skills, teamwork and time management. Pay close attention to details and knowledge of conflict resolution.
-Active listening skills
-Dedication
-Service/ Product Knowledge
Contact this candidate