Drafting and Design with AutoCad / Customer Service /Call Center/Dispa
Resume:
Lydia S. Cronk
**** ******* ********* **** ***. A6
Gautier, Ms. 39553
A dedicated customer service, administrative professional with reputation for strategic-relationship/partnership building and attentive listening skills along with marketing and advertisement that achieve more sales and better profits for the
company. Very attentive and detail oriented to achieve the highest quality in professionalism.
Highlights of Qualifications
•20+ years of experience in customer service call centers and front desk duties, administrative, accounts receivable and payables, payroll, medical, sales, and management.
•An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty and collecting from the individual as well as the providers
•Provided a leadership role in a team environment along with providing excellent customer service skills, managerial office skills and communications.
•Demonstrated ability to manage front end business with ease and customer
satisfaction. Very productive in sales and collections brining in the company more
money.
Experience
• Customer Service Call Center and Administrative skills with cash handling experience and multi-line phone systems handling incoming and outgoing switchboard calls.
• Obtained and verified policies to determine coverage of policyholders.
• Updated existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
• Handled payroll and processed compensation checks to clients as well as MOBs.
• Scheduled appointments and assisted in collections and accounts rec/payable.
Collections
I • Located and notified customers of delinquent accounts by telephone call center or personal visit and mailing documentations to solicit payments.
• Direct collections of deposits, monthly assessments and rental fees.
• Planned and administered budgets for programs, equipment and support services as well as soliciting advertisement to local businesses and marketing the products.
• Compiled, computed, and recorded billing, accounting, and statistical data for collection purposes.
• Obtained information from insured or designated persons for purposes of settling claim or further investigation. Quality control and problem solving to handle claims.
Customer Service
• Met with prospective tenants to show properties, explained terms of occupancy, and provided information about local areas.
Managed and handled all office and personal issues for company. Billing and Collections Specialist.
• Acted as consultant to agency staff and other community programs regarding the interpretation of program-related, federal, state, and county regulations and policies.
• Established and maintained relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
•Determined and certified the eligibility of detailed budgets and financial reports for properties and for medical offices.
• Managed 150 housing units for apartment complex and rental properties using Rent-roll software.
• Managed two Payday/ Title Loan stores as well as a used Car lot.
• Prepared and maintained personnel records and financial reports, such as budgets, accounts payable and receivable.
• Established administrative procedures to meet objectives set by boards of directors or senior management.
• Acted as liaisons between on-site managers or tenants/owners of property.
• Assisted customers with account issues and established new accounts with Alabama Power and Cingular in a Call Center environment.
Marketing and Advertising
12-15 years of professional experience in several businesses along with the extended sales advertising and marketing and customer service skills.
Continuing Education and Training
3D Drafting and Design degree program Mississippi Gulf Coast Community College, currently in third semester.
Drafting with AutoCAD: Stratford Career Institute.
Customer Service Skills, Call Center Excellence, Sales and Excellence Training; Alabama Power
Customer Service Skills and Performance Training; Alabama Power
Advertising and Marketing; Alabama State University
Certifications
Basic Computer Maintenance and Information Technology; Certified, State of Florida; Excellence in Customer Sales and Satisfaction Certifications State of Alabama; Cosmetology; Certified, State of Florida
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