SR. Project Manager/Program Mrg/Scrum Master

Fredena Hickey

Prosper, TX *****

832-***-**** - ********@*****.***

Professional Summary

I am an accomplished, detail-oriented Sr. Project/Program Manager and Scrum Master, with extensive and diverse experience leading medium to large, strategically complex projects and cross functional teams, through full life cycle, in fast pace, global environments. Strategic in nature, I have a passion for project delivery, building client relationships, standardizing operational processes, and leading change. I have a unique ability to partner with business clients and technical teams to identify vendors, build the case, identify the requirements and collaborate on the solutions and the delivery. I foster an environment of trust, partnership and full engagement with my project teams, stakeholders and clients, that ultimately leads to successful project delivery. My project experience includes ERP system implementation, full SDLC, infrastructure support, SAAS and business process development/ improvement. Industry experience includes oil and gas, global payment process POS, food and beverage, manufacturing, supply chain, logistics, healthcare and real estate.

Applications/Organizational Methodologies Experience

Certified Scrum Master (CSM)

SAFe Certified Professional (Agilist/POPM)

ITIL V2/V3 (CSME)

Prosci change management certified

ERP Systems – SAP and Oracle

Agile, Waterfall, Hybrid project delivery

Professional Experience

Equinix – Sr.Project/Program Manager

2023-Present

Spearhead large, complex, high-value strategic technology projects and programs, for the financial portfolio, executing delivery in an Agile and hybrid methodology environment.

Lead robust project and program planning and execution, including working across functional/integration teams and vendors implementation partners to assess project options and scenarios and mitigation plans.

Develop, manage, and take corrective action for the project Risk Management Plan, and raise awareness at the team, program and portfolio levels.

Create and present project and program level management reporting throughout execution cycle, including milestone tracking, forecasts, risks, issues, and overall RAG status, to ensure success in meeting agreed upon scope, budget, and timeline.

Work with the Portfolio Manager to forecast and track budget and ensure initiatives are correctly resourced.

Build relationships with stakeholders and team members to manage expectations, coordinate impact of change introduced by the project and drive conflict resolution.

Greystar Real Estate Partners, US Sr Manager - Projects

2021-2023

Manage medium to large, domestic, and global programs/projects through full life cycle for commercial real estate, multi-family housing, student living, active adult living, Marketing and Salesforce.

Provide strategic leadership for cross functional project teams, including business, IT, and 3rd party vendors.

Develop and maintain all project activities, including RFI/RFP, scope, requirements, resources management project financials, and timelines to ensure overall project deliverables are met.

Communicate with C-level executives, key business leaders, and partners to provide updates on the status of projects, surface/address risks and issues, and plan specific mitigation, as needed, to ensure the on-time and on-budget completion of projects.

Health Care Services Corp, Sr Project Manager

2018-2021

Manage large, multi-year, programs/projects for healthcare including Patient Management and Pharmacy.

Manage cross-functional working groups including IT, provider network, pharmacy and business to identify scope, priorities, timelines, resources and budget.

Manage multiple 3rd party vendor relationships.

Manage project artifacts, including Charter, Governance Chart, RAID Log, Defect Log, Resource Log, and Weekly Project Status Reports

AmerisourceBergen – Enterprise Project Manager

2015 -2018

Led medium to large, programs/projects for various groups, including Secure supply chain, ERP systems, eCommerce, Finance, SalesForce and Data warehouse.

Managed activities between business, cross functional IT teams, offshore teams and 3rd party vendors

Collaborated with Business/IT to initiate projects, complete cost estimations, secure funding and identify/secure appropriate resources.

Developed detailed work estimations, project plans and test plans for multiple teams, resulting in a solid project work plan.

Managed program/project scope, risk, issue and resource management ensuring a quality project launch and business continuity.

Created regular health analysis reports and dashboards for project team, sponsors and executive leadership, including identifying significant wins, losses, risks, issue and opportunities.

Heartland Payment Systems – Enterprise Project Manager

2012 – 2015

Drive medium to large, complex strategic initiatives including payment processing, e-Commerce, Finance, POS application, fraud and security compliance, through full life cycle.

Collaborate with business, IT, infrastructure and 3rd party vendors across application teams and operating platforms to launch new payment products.

Provide leadership and act as escalation point to project teams.

Successfully manage requirements, scope, budget, resource constraints, and risks/issues identification and mitigation.

Ensure projects meet required Security and PCI security standards compliance.

Successfully transitioned multiple teams from Waterfall to Agile methodology for project delivery.

Provide project status and health analysis to various levels of the organization, including project teams and executive stake holders.

Facilitate lessons learned and identify areas of continuous improvement to project execution and quality delivery.

PepsiCo – Sr IT Project Manager –Supply Chain

2007 -2011

Managed implementations of large, multi-year global SAP platforms for Manufacturing and Planning

Developed and managed cross functional teams, including IT, Manufacturing, Logistics, Reporting and Finance to execute and deliver project on schedule and within budget.

Facilitated gathering, analysis and ongoing management of business requirements.

Led the regional implementation of standardized work process designs for Finance, Manufacturing, Planning and Logistics.

Maintained project plans of multiple integrated business work streams and IT activities.

Identified and managed issues, risks and mitigation process.

Developed and managed change management and communication programs to address various levels of the organization, including local management teams, steering committees and executives.

Managed system integration testing and coordinated involvement of site and regional resources in preliminary and end-user testing.

Conducted role-mapping activities with business owners and developed training plans.

Ensured maintenance of SOX compliances for various processes and systems.

Managed post-production activities, including coaching, user assessment and resolved process related issues.

CGEY – Sr. Management Consultant

2000 – 2006

Led deployment of various projects, including infrastructure, applications, business process, change management and SAP implementations. Managed teams to fulfill project deliverables, on time and within budget. Identified and implemented opportunities to streamline business processes. Developed and delivered communication plans and status updates to various audiences including business unit owners, technical team, stakeholders and executives.

Education

Lamar University, Beaumont, TX

Bachelor - Business Administration

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