Data Entry Customer Service
Resume:
Lisa P. Wilbur
Pueblo West, CO *1007
Cellular: 714-***-**** ~ Email: ********@*****.***
Objective:
To work in a growing organization where I can apply my over 20 experience work in a Remote Data Entry Clerk position.
Summary of Qualification:
I am able to perform highly effective oral and written communication, excellent customer service skills with math, reading, comprehension abilities and able to work independently or in team environments and even in Hybrid Remote work position. Social media marketing, sales processes, shipping & receiving, self-starter, detail oriented, adaptable and personable with a positive attitude. Professional abilities including problem solving skills, time management with multiple projects, ability to work assorted office equipment as well as computer experience and data entry including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, Access, Visio, Open applications, familiar with Spanish, QuickBooks, American Contractor, Yardi and Avidxchange applications.
Professional Experience:
Robert Half Company on Assignment at City of Pueblo – Sales Tax Division, Pueblo, Co – Administrative Support –Valerie Palumbo-Tax Audit Manager 719-***-****, Alex Granados-CO Talent Manager 719-***-**** – Assignment Completed.
June 2024 – July 2024
Provided Customer Service for internal and external customers
Answer Multi-Line Phone System
Correspondence including Sending and Receiving Emails
Data Entry including Microsoft Word and Microsoft Excel
Processing Tax Returns
Reconciling Batches to Payments
Processing Business License Applications
Creating New Taxpayer Accounts
Researching Customers' Accounts.
Processing Return Business License Mail – follow-up emails, phone calls and problem solving
Salary history: $ 23.00 per hour
(Relocated to Colorado)
April 2024 – June 2024
Scentsy Inc, Meridian, ID – Independent Scentsy Consultant
October 2023 – Current
Teamwork
Work Independently
Social Media Marketing
Sales Processes
Shipping & Receiving
Customer Service
Salary history: Commission only
ThyssenKrupp Materials NA, Santa Fe Spring, CA - Master Data Analyst – Assignment Completed.
October 2022 – March 2024
Provide Customer Service for internal and external customers
Review Credit Application received for completeness
Enter New & Renewing Credit Applications in Salesforce/SAP
Apply for Vertex/Tax Certificate Requests on behalf of Customers Credit Requests
Run D&B/ERAM reports on behalf of Customers Credit Requests
Post Payment/Deposit Accounts
Run Atradius/Follow-up on insurance Request
Request for Credit References
Problem Solving
Professional Experience - Continued
Hybrid Remote work position 3 days in office / 2 days work from home
Salary history: $45,760.00 per year
Office Team/Robert Half Company on Assignment at ThyssenKrupp Materials NA, Santa Fe Springs, CA - Credit Clerk – Assignment completed – Hired as Employee
May 2022 – September 2022
Provide Customer Service for internal and external customers
Review Credit Application received for completeness.
Enter New & Renewing Credit Applications in Salesforce/SAP
Apply for Vertex/Tax Certificate Requests on behalf of Customers Credit Requests
Run D&B/ERAM reports on behalf of Customers Credit Requests
Post payment/Deposit notations on Customer Accounts
Run Atradius/Follow-up & on insurance Request
Request for credit references
Problem solving skills
Salary history: $19.00 per hour
WSH Management at Santa Ana Arts Collective, Santa Ana, CA – Assistant Manager – Position Completed
November 2020 – May 2022
Assist the manager with day-to-day operations
Receive telephone calls and in-person visits
Provide courteous and excellent customer service to resident, vendors and other community team members
Performed general clerical assistance to property office
Apply problem solving practices to various situations as needed
Work closely with Maintenance, create, follow-up and close workorders as completed
Place Maintenance Supply Orders as needed
Received and processed rental payments and issue receipts as requested
Salary history: $17.00 per hour
Office Team/Robert Half Company at Santa Ana Arts Collective, Santa Ana, CA on Assignment as Temporary Administrative Assistant – Assignment Completed – Hired as Employee
July 2020 – November 2020
Assist the manager with day-to-day operations
Receive all telephone calls and in-person visits
Provide courteous and excellent customer service to resident, vendors and other community team members
Performed general clerical assistance to property office
Apply problem solving practices to various situations as needed
Work closely with Maintenance, create, follow-up and close workorders as completed
Place Maintenance Supply Orders as needed
Received money payments and issue receipts as requested
Salary history: $17.00 per hour
*Due to Pandemic - No Temporary Assignments
March 2020 – July 2020
Office Team/Robert Half Company, Orange, CA at Property Management Advisors, Santa Ana, CA on Second Assignment as Administrative Assistant – Assignment Completed due to Pandemic
January 2020 – March 2020
Provide courteous and excellent customer service for internal as well as external customers
Prepared Default Letters
Working with Avidxchange.com processing invoices (Property Management Software) and Yardi.com (Property Management Software)
Uploading of Documents to Shared Drive & Yardi
Assist in set-up new vendors in Avid and Yardi Systems
Generate Invoices, Proposals and Work Orders for Vendors and Contractors
Scheduled Work, Repairs and Concerns according to requests
Professional Experience - Continued
Request for Monthly Rental Payments and Follow Ups
Request for Gross Sales Figures and Follow Ups
Request for Proposals for Repairs (RFP) and Work Orders
Request for Certificates of Insurance, W-9 for Tenants and Vendors
Created Master Insurance List with Insurance Process
Verify Rent Roll vs Leases Project
Assist with various Portfolios – properties in different states and areas, in office and remote
Worked with various Property Managers, in office and remote
Salary history: $15.00 per hour
Wilbur Enterprises LLC, Colorado Established Corporation - Business Consulting (Contracts, TBD)
January 2020 – Current
Salary history: Depends on Contract
Office Team/Robert Half Company at Property Management Advisors, Santa Ana, CA on Assignment as Administrative Assistant / Temporary Assignment –-Assignment Completed
August 2019 – December 2019
Provide courteous and excellent customer service for internal as well as external customers
Prepared Default Letters
Working with Avidxchange.com processing invoices (Property Management Software) and Yardi.com (Property Management Software)
Uploading of Documents to Shared Drive & Yardi
Assist in set-up new vendors in Avid and Yardi Systems
Generate Invoices, Proposals and Work Orders for Vendors and Contractors
Scheduled Work, Repairs and Concerns according to requests
Request for Monthly Rental Payments and Follow Ups
Request for Gross Sales Figures and Follow Ups
Request for Proposals for Repairs (RFP) and Work Orders
Request for Certificates of Insurance, W-9 for Tenants and Vendors
Created Master Insurance List with Insurance Process
Verify Rent Roll vs Leases Project
Assist with various Portfolios – properties in different states and areas, in office and remote
Worked with various Property Managers, in office and remote
Salary history: $15.00 per hour
Rimshot Demolition, Anaheim, CA – Accounts Payable / Administrative Assistant – Assignment Completed
July 2018 – August 2019
Provide courteous and excellent customer service for internal as well as external customers
Accounts Payable on QuickBooks and American Contractor platforms
Administrative Assistant services including assisting internal and external clients as necessary
Maintain Safety Training Log
Answer inbound calls
Reconcile Credit Card Statements/Invoices
Request updates for Certificate of Liability Insurance
Note, Copy, Scan, File & E-file Dailys each week
Problem solving
Ordering Office, Inventory & Equipment Repair Supplies
Salary history: $18.00 per hour.
U.S. Demolition, Anaheim, CA – Accounts Payable / Administrative Assistant – Completed
October 2017 – July 2018
Provide courteous and excellent customer service for internal as well as external customers
Accounts Payable on QuickBooks and American Contractor platforms
Administrative Assistant services including assisting internal and external clients as necessary
Maintain Safety Training Log
Answer inbound calls
Professional Experience - Continued
Reconcile Credit Card Statements/Invoices
Request updates for Certificate of Liability Insurance
Note, Copy, Scan, File & E-file Dailys each week
Problem solving
Ordering Office, Inventory & Equipment Repair Supplies
Salary history: $18.00 per hour.
OfficeTeam/Robert Half Company at U.S. Demolition, Anaheim, CA on Assignment as Accounts Payable Assistant / Administrative Assistant - Assignment Completed – Hired as Employee
April 2017 – October 2017
Provide courteous and excellent customer service for internal as well as external customers
Administrative Assistant services including assisting internal and external clients as necessary
Answer inbound calls
Accounts Payable Assistant
Request updates for Certificate of Liability Insurance
Salary history: $16.00 per hour.
OfficeTeam/Robert Half Company at Enterprise Rent-A-Car, Orange, CA – on Assignment as Data Entry / Assignment Completed
February 2017 – April 2017
Provide courteous and excellent customer service for internal and external customers
Retrieve and Print Retrieval Funding Reports and supporting documentation
Assist Accounting Team as needed
Salary history: $13.00 per hour.
Edge Mortgage Advisory Company, LLC (EdgeMAC), Anaheim, CA - Document Management Specialist 1 / Administrative Assistant– Assignment Completed
February 2015 – January 2017
Provide courteous and excellent customer service for internal as well as external customers
Packing and scheduling shipments with various couriers
Customer Service including front office, answering phones including interaction with general public experience
Maintain associates vacation calendar in ADP
Scan and email; checks, invoices, statements etc.
Verification of Bankruptcy filings within Banko, MERS and Pacer applications
Salary history: $12.69 per hour.
Edge Mortgage Advisory Company, LLC (EdgeMAC), Anaheim, CA – Loan Document Specialist -Assignment Completed
February 2015 – January 2017
Provide courteous and excellent customer service for internal as well as external customers
Receive incoming live files: add to Receiving Log, label in Closing Documents and add to GigaTrak programs.
Scan and email; checks, invoices, statements etc.
Resolving re-verification of employment inquiries including internet research and utilizing The Work Number
Verification of Bankruptcy filings within Banko, MERS and Pacer applications
Memorize mortgage loan document and classify electronic document images
Salary history: $12.69 per hour.
The UPS Store, Garden Grove, CA – Customer Service Associate (Part time) – Assignment Completed
February 2014 - January 2015
Provide courteous and excellent customer service for internal as well as external customers
Data Entry/10-Key Entry
Sorting mail and packages
Assisting customers with copying and scanning documents, fax transactions, mailbox renting and renewals Receive and process sales transactions, including cash, credit card payments and bagging purchases
Responsible for the cash register contents including money and receipts Preparing shipping label, boxing packages and package tracking
Perform assorted Notary Public transactions as needed
Salary history: $11.00 per hour.
Professional Experience - Continued
Sun West Mortgage Company, Cerritos, CA - Loan Servicing – Assignment Completed
November 2013 – January 2014
Provide courteous and excellent customer service for internal as well as external customers
Run daily task/condition report
Processing New Foreclosure Referrals to Attorneys
Process/Assist Attorneys request for information
Request for Collateral for Foreclosures
Created labels for shipping Collateral via UPS or Federal Express to Attorneys
Order Appraisals
Provide Bidding Instructions to Attorneys for Foreclosure Sale
Report Foreclosure Sales
Perform Notary Public transactions as needed.
Salary history: $15.00 per hour.
Sun West Mortgage Company, Funding Assistant, Cerritos, CA – Assignment Completed
January 2013 – November 2013
Provide courteous and excellent customer service for internal as well as external customers
Run daily task/condition report
Process Funders email and jabber requests for resolving verification of employment inquiries including phone calls, emails, faxing, internet research and scanning.
Log verification of employment requests on spreadsheets for tracking transactions Perform Notary Public transactions as needed.
Salary history: $15.00 per hour.
AppleOne Employment Services, Assignment at Sun West Mortgage Company, Cerritos, CA as Administrative Assistant – Hired as Employee
September 2012 – January 2013
Provide courteous and excellent customer service for internal as well as external customers
Run daily task/condition report
Process Funders email and jabber requests for resolving verification of employment inquiries including phone calls, emails, faxing, internet research and scanning.
Log verification of employment requests on spreadsheets for tracking transactions Perform Notary Public transactions as needed.
Salary history: $12.00 per hour.
Fry's Electronics, Fountain Valley, CA as Customer Service Associate - Assignment Completed
March 2011 – September 2012
Provide courteous and excellent customer service for internal as well as external customers
Trouble-shooting open box merchandise
Receiving and processing of cash, checks, gift certificates, gift cards, debit and credit card sales transactions and provide receipts
Data Entry/10-Key Entry
Bagging and assist with carryout of purchases
Responsible for the cash register contents including money and receipts
Salary history: $8.00 per hour plus commission = $10.00 per hour.
Received Certificate of Achievement for Safety Achievement Award 2011 Received several Outstanding Customer Service Acknowledgments from customers
Dolce Monachelli's, Santa Ana, CA as Farmers Market Sales Representative – Assignment Completed
February 2011 – August 2011
Provided direct customer sales with courteous and excellent customer service for internal as well as external customers
Processed sales transactions, including cash, checks, credit card payments and bagging purchases Picked up and transported products to and from assorted Farmers Markets
Professional Experience - Continued
Setup and breakdown of station
Responsible for the cash register contents including money and receipts
Salary history: $10.00 per hour.
AppleOne Employment Services at Ansafone Communications, Santa Ana, CA as Customer Service Representative – Assignment Completed
August 2010 – December 2010
Provide courteous and excellent customer service for internal as well as external customers
Provided call center/customer service tasks utilizing telephone, computer and communication skills.
Salary history: $10.00 per hour.
Wilbur Enterprises, Inc. at ASD Enterprises/Saladmaster, Portland, OR as Temporary Sales Consultant – Assignment Completed
March 2010 - May 2010
Provided direct customer sales with courteous and excellent customer service for internal as well as external customers Preparation and cooking Saladmaster Dinners Presentations
Assist with Cooking Classes: including food preparation
Processing of Purchase Orders and update customers of purchase status
Salary history: Commission only.
Wilbur Enterprises, Inc. at ASD Enterprises/Saladmaster, Portland, OR as Business Consultant / Office Manager
November 2009 – April 2010
Provided direct customer sales with courteous and excellent customer service for internal as well as external customers
Conducted Training Sessions
Data Entry to maintain Customer Contacts and Database with Constant Contact
Process Tradeshow Applications
Schedule Events including: Tradeshow Demonstrations
Assist with Cooking Classes including food preparation
Establish and maintain Email and Calendar for office staff
Preparing Bank Deposits, Accounts Payable & Accounts Receivables
Transactions Preparing Layaway Invoices accordingly
Receive and issue Products Ordered
Prepare and issue Sales Commission checks
Internet Research
Prepared Monthly Sales Reports
Processing of Purchase Orders and update customers of purchase status
Processing Credit Card Transactions
Scanning and Posting Documents
Establish Office Manager working procedures
Coordinate Network Installation for Office with multiple computers.
Salary history: $9.25 per hour
Wilbur Enterprises, Inc., Portland, OR at The Confederated Tribes of Grand Ronde, Grand Ronde, OR
Business Consultant - Develop Emergency Operations Plan - Contract Completed
September 2009 – May 2010
Provide courteous and excellent customer service for internal as well as external customers
Develop Emergency Operations Plan including Situational Response Plan, Evaluation of Hazard Matrix; Assess
Equipment and Facilities in NIMS (National Incident Management System) situation according to FEMA (Federal
Emergency Management Agency) guidelines
Develop data gathering surveys and conduct interviews with employees, Governmental Agencies and vendors Internet Research
Assess equipment and facilities
Develop Project Plan
Salary history: $30.00 per hour
Professional Experience - Continued
Wilbur Enterprises, Inc. Portland, OR at Tillamook County Transportation District, Tillamook, OR - Business Consultant – Develop Master Transportation Plan - Contract Completed
March 2009 – April 2009
Provide courteous and excellent customer service for internal as well as external customers
Develop Master Transportation Plan, data gathering surveys and conduct interviews with employees and customers Internet Research
Assess equipment and facilities
Develop Project Plan
Interaction with a variety of Governmental Agencies to collect data and access impact to transportation according to Oregon guidelines
Salary history: $40.00 per hour
National Bank of Arizona, Prescott, AZ as Loan Support Specialist – Assignment Completed
October 2005 – December 2008
Provide courteous and excellent customer service for internal as well as external customers
Ability to process full range of loans in commercial lending environment; including Bridge loans, Construction loans, Auto and Airplane loans; Lines of credit both secure and non-secured; and Letters of Credit
Support provided for on-site and off-site Loan Officers
Processed requests for credit reports; loan payments, account deposits, account transfers, land survey, building appraisal and title information
Able to process loan application, identify documentation issues and competence to relate to loan parties involved Ordered UCC filings
Maintain file management including sorting, organizing and filing documents
Prepared loan documents for customer signings and Notary Public transactions as needed
Loan distributions to and from personal and business accounts
Maintain customer confidentiality by keeping loan information confidential by applying Corporate Compliance; Code of
Business Conduct and Ethics; and Fair Lending Practices as well as continual educational training through Diligenz Also provided support included preparing assorted (financial and sales) reports for Senior Management, Regional Sales Management, Sales and Marketing Managers, Training Groups, Customer and Group presentations and monthly expense reports
Salary history: $13.65 per hour
SOS Staffing, at National Bank of Arizona, Prescott, AZ as Temporary Receptionist Assignment – Hired as an Employee
August 2005 – October 2005
Provide courteous and excellent customer service for internal as well as external customers
Temporary Receptionist position at National Bank of Arizona
Answering phones and directing calls
Greeting the public, communicating with employees and general public, assorted miscellaneous tasks as requested.
Salary history: $12.00 per hour
Performance Staffing at City of Flagstaff, Flagstaff, AZ as Temporary File Clerk / Youth Authority – Assignment Completed
April 2005 – July 2005
Provide courteous and excellent customer service for internal as well as external customers Temporary Filing Clerk for City of Flagstaff tasks included expanding filing system in place.
Temporary Receptionist for Youth Authority tasks included answering phones and copy tasks
Greeting the public, communicating with employees and general public
Salary History: Varied due to assignment.
Northern Arizona Dermatology Center at Flagstaff, AZ as Medical Transcriptionist – Assignment Completed
December 2004 – March 2005
Exploring new area of medical transcription for dermatology center
Transcribing for three (3) doctors per day.
Salary history: $14.00 per hour.
Professional Experience - Continued
Best Publishing Company, Flagstaff, AZ as Sales and Office Assistant – Assignment Completed
March 2004 – December 2004
Fulfill telephone, internet or fax sale orders. Book store that specialized in Hyperbaric Medicine, Diving Medicine,
Wound Care, Physiology, Scuba Diving, Advanced Diving, Technical Diving, Commercial Diving, Military Diving and Scientific Diving
Customer interaction in person and by telephone; sales orders by: telephone, internet or fax
Shipping orders domestic and international orders
Processing credit card payments
Office assistant role comprised of correspondence; spreadsheets; filing; occasional opening and closing of office.
Salary history: $12.00 per hour.
(Relocated to Arizona)
January 2003 – March 2004
Wilbur Enterprises, Inc., Santa Rosa, CA as Bookkeeping and Administrative Support
January 2000 - December 2002
Various jobs for customers including; Accounts Payable and Accounts Receivable for Landscaping Company
Posters, Signs and Annual Camp flyers for Konocti Girl Scouts of America branch Business cards for assorted customers
Salary history: Varied due to contract
BIW Connector Systems, Inc., Santa Rosa, CA as Administrative Assistant – Assignment Completed
August 1995 – December 1999
Administrative Support for Sales Department, Senior Management and Board of Directors.
Provided support to Chairman; President; Senior Management; Board of Directors; Quality Assurance; Engineering; and Sales Personnel (Domestic and International)
Assist with organizing Bi-Annual Sales Meetings; Training Sessions; Trade Shows and Special Events
Project Management with Ability to Manage Multiple Priorities; Produce Accurate and Detailed Work
Positive Attitude; Greeted Customers; Customer Service Oriented; Sets Priorities to Achieve Goals Timely
Prepared Travel and Passport/Visa Coordination for Company and Sales Personnel including but not limited to hotel
Reservations, Plane Tickets, Car Rentals, for Domestic and International Trips
Provided courteous customer service as backup on company switchboard; Maintain Appointment Calendar for Multiple Staff Members; Preparation Materials for Board of Directors; Senior Management; and Regional Sales Management Meetings
Arrange Company Luncheons as well as meeting lunches, Technical Documents: Training Manuals; Information
Binders; Assorted Word Processing/Correspondence on computer and typewriter (Mac/PC)
Assist employees with software usage; Data entry to maintain Customer/Prospect Database: Christmas Card Project,
Tradeshow Mailings, Oil Product Information Book, Oil Product Pricing Book and Oil Product Drawing Book and Technical Documents
Professional and Confidential Transcription
Gather Local Event Information for Visitors
Order Entry/Arrange Shipments for both Domestic and International Destinations Errand runner as well as Sort and distribute mail.
Century 21 Pearson Realty, Colusa, CA as Administrative Assistant- Assignment Completed
August 1994 – June 1995
Administrative Assistant for Real Estate Agents and Property Management Personnel
Preparation of computerized real estate purchase transactions and listing contracts
Provided courteous Customer Service to internal and external customers
Prepared word processing and correspondence on computer and typewriter; receipts for real estate and property management transactions; deposits from real estate/property management transactions
Process credit reports; Coordinate and prepare advertising for real estate magazines and newspaper
Errand runner; Payroll processing; Accounts Payable and Accounts Receivable; Access real estate multiple listing database; Process/maintain real estate listing status; and Sort and distribute mail.
Professional Experience - Continued
Ansbach & Associates, Sacramento, CA as Administrative Assistant – Assignment Completed
October 1993 - August1994
Provided courteous customer service greeting customers as Central Receptionist and Secretary for four Office Suites with ten incoming lines
Prepared correspondence; Maintain appointment calendar; Maintain record and invoicing for secretarial services for individual office suites
Invoice each Fund-raising Campaign accordingly (secretarial services and expenses)
Coordinate computer equipment/software installation and repair
Sort and distribute mail
Maintain office supplies inventory
Arranging travel arrangements including: reservations for rental cars or lodging and errand running.
Northern Valley Indian Health, Oroville, CA as Administrative Assistant and Computer Support Specialist
April 1992-September 1993
Retrieving statistical reports from computer system
Trouble-shooting and training for software programs for NVIH staff
Oversee the RPMS (Resource and Patient Management System), Patient registration, Ambulatory Patient Care (APC) reporting; Maintain network system
Coordinate computer hardware/software and maintaining inventory
Reconciliation of pharmacy payments
Assisted with maintaining personnel records
Maintain Executive Directors appointment calendar
Handled job placement advertisements for facility
Assisted with setup and staffing of NVIH – Willows Clinic
Prepare correspondence for Administration and Executive Director; Sort and distribute mail; Data entry for computerized recording of incoming checks (Quicken)
Recording and transcribing minutes for meetings(backup)
Revision of NVIH Policies and Procedures
Processing of purchase orders, ordering and distributing of merchandise
Issuing receipts for cash payments
Arranging travel arrangements including: reservations for rental cars or lodging, Assist office receptionist with front desk and telephones
Education and training classes:
ThyssenKrupp Materials NA – Compliance/Security Training including:
Passwords, Password management, Multi-factor-authentication, E-mail & phishing, Ransomware, Dangerous file extensions, Harassment Prevention for California Employees – Office 1, Internet & Cloud, Social media, Secure home office, Preventing Bullying and Violence, Promoting a Substance-free Workplace, Active Shooter 2.0, Compliance – Anti-corruption, Compliance – Antitrust Law, How do attackers work? 2022-2023
Microsoft Excel – Fred Pryor Seminars 2022
Coastline Community College – Accounting for Managers/Entrepreneur – Intersession/Spring 2020 2020
ThinkHR - Workplace Harassment Prevention for Employees, State of California 2019
Occupational Safety Training Systems - Occupational First Aid & CPR 2019
Coastline Community College – Computer Information Systems 2017
Passed Department of Justice background check 2016-2020
National Notary Association, Notary Public, California 2012 & 2016
National Bank of Arizona/Diligenz Training including:
Federal Deposit Insurance Corporation Training- Corporate Compliance, Anti-Typing, BSA Secrecy Act – Cash
Management and Commercial Lending, Bank Secrecy Act – Credit Analysis and Loan Servicing, Code of Business Conduct and Ethics, Community Reinvestment Act, Elder Abuse Policy, Fair Credit Reporting Act, Fair Lending, Focus on Fair Lending – Equal Housing Lender, Flood, Flood for Loan Originators, Focus on Non Deposit, Investment Products, HMDA: Focus on HMDA Commercial, Home Mortgage Disclosure Act, Marketing, National, Flood Insurance Program, Privacy and Financial Services, Reg O Loans to Insiders, Shareholder Value Added, and Zions Acknowledgment Ethics, and Zions Focus on Compliance 2005-2008
Microsoft Access – Yavapai Community College 2007
PowerPoint Basic and PowerPoint Advanced - Yavapai Community College 2006
Notary Public and National Notary Loan Signing Agent – National Notary Association, 2005 Arizona 2005
Master Gardner – The University of Arizona 2004
The Basics of Kaizen Principals and Practices - Kaizen 1998
The Franklin Day Planner System – TimeQuest 1998
Business Writing Basics for Professionals – Skill Paths Seminars 1997
Front Office Security – Skill Paths Seminars 1997
Telephone Techniques – Pacific Bell 1993
Medex Users Training Meeting – Indian Health Services Certified 1993
RPMS Site Manager Training – Indian Health Services Certified 1993
Beyond Secretary – Career Tracks – Certificate 1992
WordPerfect 5.1 – Common Sense – Certificate 1992
Job Training Program – Colusa County, CA – Certificate 1990 Colusa High School - Colusa, CA - Diploma 1987
Colusa High School – Graduated - Diploma 1983-1987
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