Customer Service Representative
Resume:
MIRANDA
MOLDEN
*********@*****.***
Fayetteville, NC 28304
CONTACT
Very friendly an very motivated
Customer Service Representative
with two years of experience in the
technology and retail industries.
Proven expert at helping customers
by finding creative solutions.
Passionate about providing stellar
service. Known for being organized
and a strong team player.
CAREER OBJECTIVE
Preloader
UPS, Hope Mills, NC
Seasonal Driver
UPS, Hope Mills, NC
Seasonal Driver Helper
UPS, Hope Mills, NC
EXPERIENCE
January 2022 - Present
Loaded finished materials for transportation and unloaded raw materials for production.
•
• used a conveyer belt to load delivery trucks,
unloaded and loaded the shipment trucks to go out to other ups
• sites.
November 2021 - January 2022
• Loaded and unloaded goods and luggage to appropriate locations.
• Drove vehicles across various types of terrain and roadways. Maintained clean driving record and obeyed traffic laws and
• regulations.
Drove safely through bad weather and traffic and maintained clean driving record.
•
• Loaded and unloaded client packages upon arrival to destination. Maintained valid license, insurance and registration to adhere to
• federal regulations.
Obtained signatures from clients after deliveries to verify order completeness and accuracy.
•
November 2020 - January 2021
• Picking up and delivering packages around the city. Loaded and unloaded company vehicles by hand or using hand truck
• or dolly.
Obtained customer signature on receipt to confirm pickup or delivery.
•
Performed complete pre- and post-operation inspections of vehicles to identify safety issues.
•
Received oral instructions to determine work assignments and
• material and equipment needs.
• Loaded and unloaded goods and luggage to appropriate locations. Filled out proper licensing and vehicle registration forms and kept important documents readily available.
•
Senior Cashier
Harbor Freight Tools, Fayetteville, NC
Phone Representative
Maintained clean driving record and obeyed traffic laws and regulations.
•
Drove safely through bad weather and traffic and maintained clean
• driving record.
Obtained signatures from clients after deliveries to verify order completeness and accuracy.
•
• Loaded and unloaded client packages upon arrival to destination. Maintained valid license, insurance and registration to adhere to
• federal regulations.
July 2018 - March 2020
Greet all guests with warm, friendly welcome logistic, truck unloading, replenishment, restocking
•
• Met monthly sales goals for [how many] continuous months
• Collect payments and handle petty cash
Increase sales [what percentage or what dollar amount] by implementing new specials
•
Generate additional revenue through upselling or add-on package selling
•
• Provide exceptional customer service to all incoming clients Delivered quick, professional and friendly check-out experience to customers.
•
• Refunded customers and returned items for product issues. Trained new cashiers by demonstrating procedures for exchanging
• money, checking guests out and interacting with customers. Read and followed cash register totals and verified against cash in till.
•
Restocked shelves, supplies and display cases to maintain functionality.
•
Answered store phone and wrote down customer requests for
• deliveries, large orders, or reservations.
• Processed cash, check and credit cards for customer purchases. Counted cash drawers at beginning of shifts to verify correct amounts.
•
• Helped customers locate merchandise.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
•
Provided product information and resolved concerns to assist customers.
•
• Processed merchandise returns and exchanges.
April 2018 - July 2018
Conduent, Fayetteville, NC
Night Auditor/Front Desk Clerk
Baymont by Wyndham, Fayetteville, NC
Server, Prep Receptionist/Administrative Assistant Mind Body and Soul, Fayetteville, NC
• Phone tech solving customers problems
• Followed established procedures during calls with customers. Learned company policies, rules and performance requirements to
• achieve successful calling metrics.
Managed and resolved issues with customers during calls by following determined script.
•
Met performance goals and call center metrics in fast-paced performance setting.
•
Anticipated customer concerns on calls by providing additional
• information.
Referred unresolved customer grievances to designated departments for further investigation.
•
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
•
Used job-related software to complete contract forms, prepare
• change of address records or issue service discontinuance orders. November 2017 - July 2018
• Greet all guests with warm, friendly welcome
• Maintain inventory and reorder supplies as needed
• Maintain safe, fun working environment
• Collect payments and handle petty cash closing out nightly audit
• Checking guest in And out
• Interacted kindly with guests, offering assistance and support. Resolved guest issues with creative solutions, escalating major concerns to management.
•
Used computer and database systems to verify information, process purchases and make notes.
•
Cleaned and maintained lobby and common areas, such as
• restocking supplies and watering plants.
• Computed bills, collect payments and make change for guests. Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining and entertainment.
•
Prepared for basic food service, such as setting up continental
• breakfast and coffee and tea supplies.
December 2015 - June 2017
Banquet Captain
Holiday Inn Express and Suites, Fayetteville, NC
Cashier, restocker and food, Update patient records on paper and through computer database
•
Advise patients of schedule openings and charges to ensure clear
• understanding
Ensure patients leave with all relevant information, materials, and supplies
•
Demonstrate knowledge of insurance providers and process payments accordingly
•
• Collect payments and fees according to office portals
• Greet patients with warm, welcome attitude
• Register new patients and update information for current patients
• Welcome all patients with warm, friendly attitude
• Schedule [how many] patient visits each day
• Handle busy, multi-line phone system
• Chart conditions and prepare diagnosis/treatment by dentist
• Maintain all patient confidentiality regulations
• Manage inventory of basic office supplies and reorder as needed
• Skills
Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
•
Served as primary point of contact for facilitating operational and administrative inquiries.
•
December 2013 - August 2014
• Serve an direct large parties
• Party set up and breakdown
Determined where patients and patrons would like to eat meals and helped them get situated.
•
Loaded trays with accessories such as eating utensils, napkins or
• condiments.
Removed trays and stacked dishes for return to kitchen after meals were finished.
•
Prepared food items such as sandwiches, salads, soups and beverages.
•
• Stocked service stations with items such as ice, napkins or straws. Carried food, silverware and linen on trays and used carts to carry trays.
•
Placed food servings on plates or trays according to orders or instructions.
•
• Sterilized dishes, kitchen utensils, equipment and facilities.
• Provided efficient and courteous service to customers at all times. August 2006 - January 2007
Server/Cashier/Food Prep
Pizza Hut, Fayetteville, NC
Greeted and informed customers of products, fostering positive store experiences.
•
Attended training to refresh on current procedures and learn process improvements.
•
• Enforced store safety and cleanliness standards, reducing hazards.
• Delivered service excellence through all points of contact.
• Built and maintained positive working relationships with co-workers. Associate In Science (A.S.) In Clinical Medical Assisting Medical Assistant Miller Motte College, Fayetteville, NC EDUCATION
June 2016
SKILLS
• Powerpoint Organizational skills
• Customer service Microsoft office
• Sales Customer care
• Excel Scheduling
• Management Databases
• English
• Mail Sorting and Delivery
• Reading Comprehension
• Conveyor Systems
• Basic Mathematical Calculations
• Pallet Jack Operation
• Critical Thinking
• Protective Equipment Use
• Returns Policies
• General Housekeeping
• Sales Transactions
• Bank Deposits
• POS Inventory System Operation
• Materials Handling Safety Training
• Floor Sweeping
• Customer Satisfaction
• Safety Policies and Procedures
Contact this candidate