Customer Service Human Resources

Objective

To obtain a Customer Service position that will allow me to utilize and expand my management of customer service, client satisfaction, complex problem solving, time management, learning strategies, coordination, and collaboration skills while offering opportunities and advancement for professional growth

Skills

Advanced knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions

Advanced knowledge of administrative and clerical procedures and systems such as: word processing, managing files and records, designing forms, and other office procedures and terminology

Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Advanced knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

Advanced knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Advanced knowledge of electronic equipment, and computer hardware and software, including applications and programming such as: Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Adobe, and Canva

Experience

European Wax Center, Aurora CO January 2016- Current

Waxing Specialist

Offers customized individual skincare regimen for each customer utilizing in-depth knowledge of products, ingredients, and skin chemistry

Completes daily check list of cleaning obligations and abides by all county, state and local laws and regulations regarding sanitation, cleanliness, and safety

Provides facial and body waxing to clients, educating clients about proper at-home care, and promoting/selling skincare products

Welcomes clients in a warm, friendly manner, accompanying them to and from treatment rooms, and thanking them sincerely on departure

Interacts cooperatively with management team and coworkers to provide a seamless guest/team experience

Responds to guest suggestions, concerns, and complaints in a professional and consistent manner

Self Employed, Aurora, CO January 2013- Current

Hair Stylist

Acts on and resolves all customer complaints once received and ensures that they are dealt with to the mutual satisfaction of both the customer and myself

Ensures that all the necessary financial controls are in place to enable the efficient running of the salon and to monitor all salon expenditures

Consults with clients to fully understand desired service and final look requested; sets expectations for results and upkeep needed for particular treatments and styles

Contributes to a high standard within the studio on a daily basis i.e., housekeeping, cleanliness, health and safety, good presentation etc.

Shampoos, conditions, and dries hair, and applies other products to hair to aid in straightening, curling, or styling

Provides styling lessons to clients to enable them to manage and maintain their hair with different styles

Vasa Fitness, Aurora, CO January 2014- December 2016

Customer Service Representative

Maintained updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies

Assisted members with account maintenance, processed member needs, changes and transactions including program, service, and product payments

Engaged in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Ensured the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of Vasa Fitness

Exemplified a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences

Ozzy Pub and Wraps, Aurora, CO January 2009- December 2011

Bartender

Inputted orders into a register at the point of sale and created a check for each internal/external guest, including those served by other beverage servers

Provided proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet

Received cash from guests, made change as needed, verified validity of charges, recorded charges, and ensured vouchers were properly executed

Mixed, garnished, and presented drinks using standard ingredient recipes and practicing prudent portion control

Greeted guests in a courteous and friendly manner, promoted drink specials, and documented orders for drinks

Safeway, Aurora, CO January 2003- December 2009

Manager, Fuel Station

Aided store management in preparing the store/department budget, profit and loss reviews, and took appropriate action on all financial reports

Received gas deliveries as needed and performed daily safety inspections of tanks and pumps, checking gaskets, cover lock, etc.

Planned, organized, and supervised the inventory process; maintained awareness of inventory/stocking conditions; noted any discrepancies

Assisted in the planning, development, and implementation of policies for operating Fuel Stations, such as: hours of operation, workers required and their duties, and scope of operations

Performed cashier functions including, opening/closing register, ringing sales, completing tender transactions, till maintenance and money drops according to company policy

Education

Empire Beauty School, Aurora, CO December 2013

License, Cosmetology

Smoky Hill High School, Aurora, CO August 1998- May 2002

Diploma, General Studies

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