Human Resources Communications Specialist

CAROLYN

JENNINGS

COPYWRITER & COPYEDITOR

*******@*****.*** 404-***-****

Atlanta, GA 30319

Floor & Decor - Contract Internal Communications Specialist Atlanta, Georgia • 01/2024 - 05/2024

UPS - Contract Publications Writer

Atlanta, GA • 09/2023 - 12/2023

Mighty Rockets - Contract Copy Editor

Atlanta, GA • 05/2023 - 09/2023

EXPERIENCE

Wrote standard operating procedures (SOP's) and how to guides for multiple company departments following brand standards and streamlining documents for internal employee use

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Prepared company communication tasks for release in accordance with the company's style guide and brand guidelines

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Provided feedback on drafts of corporate tasks to improve quality of writing

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Edited and proofread copy for accuracy, clarity, grammar, syntax, and typos

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Provided guidance to employees on brand guidelines and standards when creating internal communication materials

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Contract Copywriter on a Content Management Team as part of the UPS Human Capital Transformation Project

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Wrote questions and answers (FAQs)for the UPS Virtual Assistant, answering Human Resources questions for over half a million employees in 70 countries worldwide

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Managed machine translations, taxonomy, and content tagging in Service Management Center (SMC)

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Assisted with the migration of over 7,000 pieces of Human Resource content to the Service-Now platform

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• Used publishing software to produce excellent content Writing and editing stories, articles, and press releases for two print publications

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• Evaluating print materials submitted for publication and confering Professional Copyeditor and

Copywriter with a keen eye for

detail and deep understanding of

grammar, punctuation, and syntax.

Proven track record of revising and

editing content while maintaining

original author's voice and

message. Strong project

management skills and a solid

understanding of editorial and

writing best practices. Former

English teacher with a Master's

Degree in English Education.

PROFESSIONAL

SUMMARY

Canisius College

New York

Master's Degree: English

University of Buffalo

New York

Bachelor's Degree: Social Sciences

Interdisciplinary

EDUCATION

SKILLS

• Project Management

• Excellent Communication

• Strong Writing Skills

• Brand Management

• Content Creation

• Fact-checking Accuracy

• Creative Problem-solving

• Proofreading Expertise

Mastery of Microsoft Office

(Word, Outlook, Teams,

PowerPoint, and Excel)

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Buyer's Guide - Contract Technical Copywriter

Brookhaven, GA • 12/2022 - 03/2023

EasyLlama - Contract Marketing Copywriter

Brookhaven, GA • 08/2022 - 12/2022

Lionesse Beauty Bar - Contract Copywriter

06/2021 - 05/2022

with authors regarding changes in content, style, organization, and publication

• Preparing, rewriting, and editing copy to improve readability Detecting and correcting errors in spelling, punctuation, and syntax

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Planning content of publications according to publication's style, editorial policy, and publishing requirements

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Successfully completed contract by developing marketing, website, and SEO-driven product guides to support client needs

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Simplified complex subject matter and detailed specifications for consumer use

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Revised written material to meet personal standards and to satisfy needs of clients and publishers

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Adhered to diverse tone and style specifications in alignment with project requirements

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Edited and formatted content to prepare and submit for publication

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Reviewed and implemented editorial feedback to improve written content

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Managed the intricacies of brand and creative disciplines to produce stellar copy.

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Liaised with web and digital marketing teams to adapt content for online purposes.

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Collaborated with creative team leaders to facilitate evolution of brand voice and messaging across media formats.

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Created marketing, website, and SEO-driven content to support client needs.

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Edited and formatted content to prepare and submit for publication.

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• Wrote Human Resources training courses on multiple subjects.

• Created compelling copy for the company website.

• Drafted compelling and informative content for websites.

• Researched industry trends to inform content creation. Conducted online research to obtain relevant information and materials.

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• Revised and proofread existing content for quality. Created marketing, website and SEO-driven content to support client needs.

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• Conceived and developed creative materials for products. References available upon request

REFERENCES

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