Customer Service Store Manager

WE Te rhtikae BURCH

CUSTOMER SERV tat hee:

CONTACT e EXPERIENCE

813-***-**** phone March 2022 - August 2023

***********@*****.*** email Assistant Store Manager

Family Dollar, Temple Terrace, FL

Temple Terrace, Florida 33637 address ily Dollar, Temple Terr

* Coached employees on customer service and

selling techniques.

* Maintained organized store environment for

customer and employee health and safety

CAREER OBJECTIVE e@

Seasoned professional eager to leverage experience in

retail to assume store management role. Proven track * Coordinated with manager to set speatfic and

record of success in driving sales, managing high: actionable goals based on established KPIs.

performing teams, and delivering exceptional customer * Resolved customer complaints efficiently while

service, Skilled in inventory management, budgeting, and maintaining excellent customer service.

coaching/mentoring staff. Dedicated to developing * Communicated performance issues to develop

innovative strategies to increase profits and optimize performance improvement plans

team performance.

High-energy leader of crossfunctional teams, successfully

aligning customer needs and organizational objectivesto

ensure optimal operating efficiency

Detail-oriented professional experienced in strategic

* Assisted with training staff on all internal

operational functions.

* Monitored inventory levels and ordering of stock

to ensure shelves were adequately stocked.

planning, cost optimization, and team leadership. * Taught loss prevention practices and plies to

Proven track record of developing successful strategies minimize shrink,

and managing operations to achieve both short-term * Helped set team performance standards to reach

and long-term goals company objectives

Exceptional problem-solving and communication skills, * Demonstrated ability to manage and motivate

with the ability to motivate and lead teamsto success. staff to achieve sales targets.

Highly organized, proactive, and results-oriented, with

* Achieved high per customer sales to meet

company expect ations

* Developed strategies for increasing customer

loyalty and retention

EDUCATION @ © Supervised cash handlin,

accuracy of transactions

* Ensured compliance with all store polices and

experience in financial management, organizational

development, and operational excellence

processes to ensure

High School Diploma

procedures.

Paul Wharton Senior High, Tampa, Florida

* Established strong relationships with vendors for

Relevant Coursework timely supply of merchandise

English Honors * * Maintained a safe working environment by

enforang safety regulations.

* Ensured compliance with all safety regulations

throughout the store premises

* Assisted customers with product selection, pricing

payment options and returns and exchanges.

* Directed employee tasks and time management,

imoroving custcmer experiences,

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