Customer Service Sam's Club
Resume:
Iradukunda Naome
Knoxville, TN
******************@*****.***
Am a hardworking woman very passionate and loving to cooperate with workmates and respecting each other
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Sam's Club - Fargo, ND
October 2023 to January 2024
• Provides a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Resolves customer issues and answers questions.
• Bags purchases if needed.
• Processes return transactions.
• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
• Enters price changes by referring to price sheets and special sale bulletins.
• Discounts purchases by redeeming coupons.
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Provides pricing information by answering questions.
• Maintains checkout operations by following policies and procedures and reporting needed changes.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed. Sales Manager
PICK AND PACK - Knoxville, TN
September 2022 to August 2023
• Acquisition of new clients
• Lead conversion from numerous marketing channels
• Creating a short- and long-term sales plan with the intention of achieving the given objectives
• Consistently meet revenue goals in accordance with team/organizational goals
• Actively looking for possibilities to upsell and cross-sell to existing customers
• Obtaining referrals from the current clientele to widen the sales pipeline
• Management of customer relationships
• Recognize customer needs and provide insights for improving the product portfolio based on interactions with and feedback from customers
• Management of key accounts
• Development of new accounts
• Reporting and operations
• Overseeing pre- to post-sales support activities for the designated goods and regions while guaranteeing the greatest level of client satisfaction Customer Service Associate
Metro PCS T-Mobile - Knoxville, TN
October 2021 to August 2022
• Respond promptly to customer inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date product and service information to customers
• Upsell products and services to customers when appropriate
• Escalate customer issues to the appropriate department or manager as needed
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Provide feedback to management on customer issues, concerns, and trends. Dietary Aide
UT MEDICAL CENTER - Knoxville, TN
November 2020 to August 2021
• Ensures patients menu selections are in compliance with prescribed diet order, nutritional adequacy, age, cultural background, and religious practice.
• Obtains menu choices from patients and guests via phone order or patient visitation.
• Ensures meal orders have been transmitted to correct location for meal preparation.
• Processes patient menu selections utilizing computerized diet office system.
• Updates, monitors, and follows-up on all pertinent information such as new patient admissions, discharges, transfers, diet order changes, food allergies, food preferences and food requests.
• Communicates pertinent information to dietitian.
• Writes and modifies menus as needed according to patient diet prescription using established resources/guidelines.
• Clarifies unclear or missing diet orders with nursing staff.
• Prints and processes patient food service reports, including meal census and food tally report.
• Records all assigned data such as patient meal census and floor stock requests on paper logs or electronic spreadsheet.
• Offers patients appropriate alternate food and beverage choices.
• Resolves patient requests/complaints or relays to appropriate staff (e.g. dietitian, nursing staff).
• Assists members, staff and visitors who enter Food and Nutrition Services office.
• Assists with room service delivery as needed, including assembling patient trays, loading carts, and delivering meals to patients.
• Checks accuracy of meal tray against printed tray ticket menu.
• Substitutes appropriate foods on tray line as necessary.
• Serves as a dietary resource for nursing and other staff.
• Resolves problems with patient trays.
• Provides general information on diet utilizing approved materials and resources. Assembly Technician
SL Tennessee - Knoxville, TN
January 2019 to October 2020
• Manage the flow of each pallet to ensure the group is able to produce the quality product.
• Perform in microscope SMT hand soldering to IPC standards and rework BTC components.
• Use proper electrical discharge PPE (personal protection equipment) in ESD zone properly to prevent unexpect incident or damage device.
• Perform electro-mechanical tasks using a wide range of electronic equipment.
• Install switches, gfi's.
• Rework (complex wiring) to CCA's according to ECO's.
• Assemble cad and sleeper interior parts
• Assemble and inspect pneumatic valves at Honeywell facility.
• Assemble engine parts of Toyota and Honda cars.
• Use laser levels to establish surfaces are straight and level.
• Assist in component selection, QC and interface with vendors.
• Perform RF distortion tuning for analog transmitters for CATV applications.
• Repair ac unit use for trailer (military equipment).
• Operate equipment such as forklifts, cranes, and personnel lifts.
• Possess good manual dexterity and the ability to work at high speeds. Education
High school diploma
South Doyle High School - Knoxville, TN
August 2016 to August 2020
Skills
• Cold Calling
• Administrative Experience
• Sales
• Upselling
• Merchandising
• Spanish
• Cashiering
• POS
• Cash handling
• Stocking
• Phone etiquette
• Management
• Sales
Contact this candidate