Customer Service Representative

Immanuel Thompson-Bey

• **** evergreen ave • detroit, Michigan 48120 •

248-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Motivated Customer Service Representative with experience in fast-paced, team-based environments. Demonstrated expertise in determining customers’ moving and storage requirements, and providing them with possible solutions. CORE COMPETENCIES

EXPERIENCE

Customer Service Representative

UHaul, Detroit, MI 06/2020– 08/2021

• Respond to customers’ queries regarding services such as storage and moving

• Make reservations, sell supplies, rent equipment out and check equipment in

• Utilize computer and phone system to prepare customer reports

• Respond to customers’ complaints and suggestions in accordance with company policy

• Direct unresolved issues and problems to the supervisor

• Drive trucks and hook up trailers

• Clean trucks and trailers and assist with basic repairs on equipment

• Telephone and in-person support

• Follow-up

• Information recording

• Order processing

• Record management

• Relationship building

• Tracking

• Storage solutions

• Communication procedures

• Shipping and receiving

Warehouse Team Member (Seasonal, Part-Time)

Amazon, Livonia, MI

09/2019– 12/2019

• Sorted and scanned packages into delivery routes

• Operated power equipment (Forklift and Order picker) Valet Driver

Westin Hotel, Detroit, MI

03/2020– 05/2022

• Expedited parking and retrieval of guest vehicles in timely and professional manner

• Provided excellent customer service and greeted every guest upon arrival and departure

• Cleaned garage and surrounding areas from litter and debris

Cell Phone Repair Technician

Wireless Pittstop, Detroit, MI

08/2018– 01/2019

• • Inspected Made repairs phones and and kept devices customers for deficiencies informed of services provided by the company

Security Guard

Securitas, Dearborn, MI

04/• Observe 2018-03/2019 and report activities and incidents at an assigned client site, providing for the security and safety of client property.

EDUCATION

Old Redford Academy – Detroit, MI

Liberal Arts Graduate - High School Diploma (June

2018)

REFERENCES

Available Upon Request

Contact this candidate