Customer Support Call Center

Valencia White

Richmond, *****

****************@*****.***

+1-804-***-****

Dedicated to motivating and maintaining professional drive to provide strong customer support, contribute to company success, establish rapport with clients, and exceed expectations.

Work Experience

Call Center Representative

Child Fund International- Henrico, VA September 2021 to December 2021

·Assisted Sponsors with inquires

·50+ Productivity calls daily

·Opened New Sponsorships

·Tracked monthly donations/ gifts in 24 countries · Processed Refunds/Adjustments

·Processed E-Letters from Sponsors/ Sponsor Children & Families

·Processed Out of Country Office Request

·Collected Cash/Checks/ Credit Cards Payments on Sponsorships & Donations · Acknowledged and Resolve Complaints

·Assisted with Password reset/Website technical issues

·Documented Calls

·Identified and Correct errors on Sponsorships

·Maintained a positive, empathetic & professional attitude

Operations Coordinator

CA Human services - Commonwealth, VA December 2021 to September 2022

·Provide general administrative office support to the Operations Team Scheduling Meetings & Appointments

·Manage and organize files

·Keep accurate up to date records

·Handle incoming & outbound calls

·Update policy and other documents as required

·Ensuring the office runs smoothly, monitoring and maintaining office supplies

·Email, Copy, & Fax Documents

·2. Accounts Payable/Accounts Receivable

·Create and send invoice in QuickBooks for clients

·Update Adult Program billing summary when payments received

·Ensure incoming checks are deposited and entered in QuickBooks

·Ensure accounting firm receives invoices to be paid in a timely manner

·Oversee department scorecard

·Serves as point of contact for IT

·Submit tickets for repairs and updates

·Ensure we have laptops available for incoming staff

·Ensure inventory list is up to date and all hardware is accounted for

·Oversee department scorecard

·Serves as point of contact and oversee building maintenance

·Monitor the facility to ensure that it remains safe, secure, and well-maintained

·Ensure preventive maintenance is scheduled

·Respond to urgent building maintenance calls

·Maintains records of service performed.

·Manage distribution of keys and recover them upon separation.

·Track request for maintenance at all locations and provide quarterly updates on cost/work · request to Finance department for budgeting

·Oversee department scorecard

·Serves as point of contact for auto fleet

·Schedule repairs or preventive maintenance

·Maintain accurate records of vehicles

·Stay abreast of inspection schedule Oversee driver safety and fleet operations

·Monitor auto fleet to ensure they remain safe, secure, and well-maintained ·Ensure preventive maintenance is scheduled

·Respond to urgent auto fleet calls

·Maintains records of service performed

·Rotate vehicles as need to keep mileage down

KSI AUTO PARTS

Accountant- Mechanicsville, VA March 2023 to April 2023

·Manage daily cash receipts and incoming checks for bank deposits

·Review invoices and related accounting documents to ensure accuracy and data integrity

·Manage accounts receivable email and answer customer inquiries in regard to invoices, credits, debits, etc

·Inbound and Outbound credit Vendor Accounts

·Communicate effectively with customers and vendors via phone/email and build relationships that provide an amazing customer experience

·Follow up on outstanding accounts and ensure customer payments are applied and deposited in a timely manner; research and investigate any shortages and create credit memos accordingly

·Maintain updated customer contact and account data

·Prepare reports and file records accurately

·Perform other related duties as required and assigned

CarMax

Accountant- Goochland, VA June 2023 – January 2024

·Expense Payable and Service Payables Mail Sort

·Odometers statements

·Service Payables Check Payments

·CVR’s (Computerized Vehicle Registration)

·TILA Check Payments/Letters

·Expense Payable Check Payments

·Maxoffer FedEx Label and Handling

·MaxOffer Check Payments

·Databank

Education

·High school diploma

·George Wythe High School - Richmond, VA

·2014 to 2018

Skills Learned

·Word

·Excel

·PowerPoint

·Access

·10 Key

·Outlook

·Microsoft office

·Internet

·Skype Office

·Salesforce

·Teams

·Zoom

·Accounts Payable

·QuickBooks

·Desktop QuickBooks

·Accounts Receivable

·Human Resources

·Bookkeeping

·Management

·Administrative Experience • Payroll

·Office Management

·Accounting

·Recruiting

·Oracle

·People Soft

·Ignition

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