Customer Service Sales Specialist

Hekmatullah Bajaury

Address: Plano, TX *****

Email: *************@*****.***

Contact: +1-469-***-****

Secure a position with a reputable organization to expand my learning, knowledge, and skills. Secure a responsible career opportunity to fully utilize my knowledge and skills, while making a significant contribution to the success of the organization. Seeking an entry-level position to begin my career in a high-level professional setting professional and highly organized seeking for a position to gain practical experience and knowledge.

Make use of my interpersonal skills to achieve the goals of the company which focuses on customer satisfaction experience, authorized to work in the US for any employer. Work Experience

1: Sales Specialist

Central Market, Plano, TX 75075

July 1st 2024 to Present

• Engage with customers to understand their needs.

• Identify pain points.

• Determine how the specialized product or service can address those requirements.

• Develop and maintain thorough knowledge of the company and its products, research consumer needs, and identify how our solutions can address those needs.

• Generate leads and grow existing relationships by maintaining an accurate, detailed client book for an active, repeat customer base.

2: Head Cashier

Home Depot Chain home improvement retailer for tools, Plano, TX 75074 June, 2023- June, 2024

• Supervised cashiers, ensuring accurate transactions and providing exceptional customer service.

• Trained new cashiers, managed cash drawer balances, and resolved customer issues efficiently.

• Coordinated with other departments to ensure smooth store operations.

• Generate and analyze performance reports and metrics to track key performance indicators

(KPIs) such as response times, resolution rates, and customer feedback. 3: Customer Service Supervisor

Green vine Grocery store, Plano, Tx 75074

May, 2021- May 2022

• Supervise and lead a team of customer service representatives, providing guidance, coaching, and mentorship to ensure high performance and adherence to company policies.

• Monitor customer interactions (calls, emails, chats) for quality assurance and compliance with company standards.

• Plan and conduct training sessions for new hires and ongoing training for existing team members on product knowledge, customer service techniques, and company procedures.

4: Sales Representative

Fast Horse LLC, Kabul, Afghanistan

May, 2020- April 2021

• Trained and mentored a team of junior sales associates, improving team performance and achieving a 15% increase in overall sales.

• Collaborated with the marketing department to design targeted campaigns, contributing to a 40% increase in inbound leads.

• Analyzed competitor offerings and market conditions to adjust sales tactics, maintaining a competitive edge and achieving consistent sales growth.

• Participated in trade shows and networking events to expand industry contacts and generate leads, resulting in 50 new client inquiries per quarter. Education

High school Diploma

Collin College Freshman in Software Engineering

Skills

Leadership

Customer Service

Process Improvement

Quality Assurance

Communication

Component Identification

Documentation

Collaboration and Adaptability

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