Customer Relationship Management

Mariya SEpPiI

Wilmington, Illinois, *****, US

Professional Summary

+ 773-***-**** + ********@*****.***

Loss prevention officer and team builder with the ability to track rule violations, detect suspicious activity, and mitigate threats.

Highly skilled in cost-cutting, budgeting, and efficiency planning.

Team player who is adaptable and goal-oriented and has experience in scheduling, customer relationship management, and document control.

Professional in customer-focused management with experience identifying issues and implementing solutions.

Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company

Customer relationship management, supply and demand planning, time management, and program management are among the skillsets of this

adaptable and focused team player.

Skills

Computer literate

Communications

Map reading and navigation skills

Contract Management

Tax preparation

Recordkeeping

Team management

Customer service-oriented

Education

Accounting - Some college (No degree)

St. Alexander Nevsky Cathedral - Sofia, Sofia City Province

Work History

Fleet Manager - February, 2004 to March, 2020

Trucking Company - BB8 Freight Co. - Mount Prospect, IL

Fleet monitoring

Automotive logistics and procedures

Safe driver

Organization

Materials management

Current CDL license

Process improvement

* Followed safety protocols to ensure that equipment and materials were used properly and efficiently

Implemented design concepts and build requirements for several vehicles to meet job requirements.

Oversaw driver information, such as estimated and planned arrival times, which aided in the scheduling of all deliveries.

Used [Software] for supervisors to keep track of medical incidents

Taught drivers how to effectively manage their time, resulting in increased mileage.

Entered medical incident data into a database to keep track of issues for senior management.

Reduced regulatory risks by inspecting vehicles for operational, state, and federal compliance

Minimized expense spending by purchasing the entire equipment inventory to ensure optimal cost savings.

Delivered on-time, under-budget project management on complex issues for senior leadership.

Equipment Manager - March, 2004 to April, 2020

Transgroup Logistics Inc - River Grove, IL

Was in charge of equipment upkeep and repairs.

Multitasking increased organizational efficiency, allowing me to complete projects on time.

Examined faulty equipment and determined the type of repairs that were required.

Spent [Number]% of my time traveling to customer locations to work on-site,

Kept track of equipment and tool inventories to ensure that they were replenished on a regular basis and in accordance with demand

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