Customer Service Front Desk

McCoy *

Denise Canty McCoy

***********@*****.*** · Blackstock, South Carolina · 29014 · 803-***-**** SUMMARY

Dedicated professional with over 30 years of exemplary customer service experience in the medical field, coupled with a successful tenure as a Principal Secretary. Seeking a role where I can continue to hone public relations skills, committed to providing excellent customer service in a medical setting. Emphasizing effective communication, empathy, and attention to detail are central to my approach.

EDUCATION

● Great Falls High School, Great Falls, SC 1980-1984 EMPLOYMENT HISTORY

Blue Cross Blue Shield Columbia, SC

Claims Customer Service Advocate II 2023-Present

● Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes.

● Ensure accuracy of clients enrollment status via Marketplace, verifying and updating policies over the course of open enrollment.

Fairfield Central High School Winnsboro, SC

Principal Secretary/Administrative Liaison 2014-2023

● Prepared, types, copies, files, transmits and/or mails various routine and confidential letters of correspondence, forms, records and reports.

● Maintained student and teacher records with completeness, accuracy and confidentiality.

● Assisted with special meetings, projects, programs and events involving administration, parents, students, faculty and/or staff.

Carolina Eye Cataract & Laser Rock Hill, SC

Front Desk Receptionist/Medical Technician 2007-2014

● Scheduled and confirmed appointments, optimizing the appointment calendar for maximum efficiency and minimizing wait times.

● Managed and updated patient records in compliance with privacy regulations, ensuring accuracy and confidentiality.

● Coordinated patient check-in and check-out procedures, verifying insurance information and ensuring all necessary paperwork was completed accurately. US Healthworks-Riverview Medical Center Rock Hill, SC Front Desk Receptionist/Patient Registrar 2003-2005

● Coordinated patient flow by prioritizing urgent cases and managing appointments, minimizing wait times and optimizing the overall patient experience.

● Verified insurance eligibility and processed insurance claims, reducing billing errors and streamlining reimbursement processes.

McCoy 2

● Assisted in maintaining a clean and organized reception area, contributing to a professional and welcoming atmosphere.

Novant Health Presbyterian Regional Healthcare Corp. Charlotte, NC Front Desk Receptionist/Customer Service Representative 1999-2003

● Provided basic information to patients regarding medications, treatment plans, and post-appointment instructions, ensuring clarity and understanding.

● Verified patient insurance coverage, explaining benefits, obtaining authorizations, and ensuring accurate billing information for smooth claims processing.

● Interacted with patients in a courteous and empathetic manner, addressing inquiries, scheduling appointments, and providing information about medical services. SKILLS & QUALIFICATIONS

● 30+ years of customer service and public relations experience.

● 16 years of experience in a medical environment.

● High-level of integrity and effective liaison with patients/clients, pharmaceutical representatives, and in-house personnel.

● Energetic, independent and results-oriented worker with a proven track record of multitasking to ensure smooth office flow.

● Solid team contributor with excellent interpersonal and participatory leadership skills with demonstrated ability to perform, coordinate, and manage activities.

● HIPAA compliant and knowledgeable.

● Detail-oriented approach to all daily business activities (including scheduling; accounts, billing, and insurance issues; inventory control).

● Computer and internet efficient.

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