Health Care Process Improvement

EXPERIENCE

Manager of Training and Development, Gelman Sciences 600 Wagner Rd. Ann Arbor Michigan 1984-1986 [plant closed]

Created sales training programs for medical device manufacturer both domestically and internationally [US, Australia, South America, Canada]

Produced monthly sales training videos for distributor network

Coached senior managers to support succession planning process

Developed performance management system to eliminate the arbitrariness of the existing system

Senior Associate of Organizational Development, Henry Ford Health System, 1Ford Pl. Detroit, MI 48202. 1986-1991 Ph. 313-***-****.

Designed and administered the Health Care Leadership Assessment Center and the first hospital-based Physician Leadership Assessment Center in the country

Implemented 360-degree feedback systems to improve performance

Developed Patient Guest Relations programs to improve satisfaction and build positive relations at 6 hospitals and numerous health care clinics

Provided executive and management level coaching for ER, OR, behavioral health, OT, PT, physician groups, numerous nursing home staff, and nursing professionals

Served as an external consultant to Cedars-Sinai of Beverly Hills, Metro Value Plan, Health Alliance Plan, Presbyterian Hospital and Mansfield Hospital conducting a variety of leadership projects

Conducted a wide range of supervisory and leadership development programs

Trained staff and customer service personnel how to deal with difficult people/situations

Assisted with the leadership development assessment for mergers and acquisitions

Manager of Organization Development and Training, Metropolitan Council Environmental Services, 390 Robert St. N. St. Paul, MN 55101. 1991-1995. Ph. 651-***-****.

Designed and managed the culture change survey and feedback process for an organization of 1000

Managed a staff of 3 professionals

Designed succession planning model for the agency

Implemented 360 feedback survey process for 1000 employees

Redesigned and managed supervisor training program to improve effectiveness

Produced skills and safety training programs to meet OSHA and organizational requirements

Training Manager, Podium Professionals Consulting, St. Paul, MN 1995-2000

Created more than 25 safety and job skills training programs

Managed and produced new hire orientation process that increased employee performance more than 20% while promoting the organizational values and objectives

Developed numerous technical and supervisory safety training programs in English and Spanish

Conducted wide array of organizational needs analyses to assist in the prioritization of action

Reduced worker compensation expenses through the creation of preventative safety training programs and rehabilitative strengthening exercises

Organization Development Facilitator, DANA-SPICER, 3939 Technology Dr. Maumee, OH 43537 [plant- Plymouth, MN] Aug. 7, 2000- June 10, 2002. Ph. 419-***-****.

Conducted plant wide needs analysis to identify areas of opportunity and areas of risk

Facilitated Lean and Kaizen process improvement projects. Savings were in excess of $1,000,000

Manager of Training, Liberty Diversified, 5600 Highway169 N, Minneapolis, MN 55428 Feb.3, 2002-Dec. 13, 2003. Ph. 763-***-****.

Developed succession model and coached individual to be able to lead unit at this family owned business

Created and delivered numerous train the trainer programs

Produced skills and sales training programs for multi-site organization

Designed the new hire orientation program for the organization

Associate Dean of Continuing Education, Wisconsin Indianhead Technical College Ashland Campus. 505 Pine Ridge Dr. Shell Lake, WI 54871. March 2004-March 2005. Ph. 715-***-****.

Managed a continuing education department for a small Wisconsin college

Increased the course offerings by 23%

Senior Administrative Program Manager [Director of Employee Development], MNDOC, Dr. 1450 Energy Park St. Paul, MN 55108 November, 2005 to Aug. 2020. Ph. 651-***-****.

Managed multi-site training department with 23 professionals and a $2,000,000 budget

Conducted yearly organizational needs analysis and implemented corrective action plan

Produced, or facilitated the development of over 150 web-based training programs to reduce operation’s cost associated with classroom training such as: PREA, A-team, Traumatic Brain Injury, ICMS, Self Defense, UOF, BBP & Fire Safety

Created system-wide mentoring process for supervisors and managers

Produced and facilitated team effectiveness systems for multi-site organizations

Developed and managed a system wide talent management and succession planning model with a promotion rate of 90%- the Advanced Leadership Development Program – 140 graduates

Managed implementation of new Learning Management System for 4300 employees and 6000 external users ahead of schedule

Implemented training simulator to improve skills training for both hard and soft skills

Created shared manager process to build a more strategic partnership between central office and facilities

Designed the standardization of skills for new employees to reduce organizational risk

Member of the senior management diversity inclusiveness steering committee to facilitate talent management

Wrote the ‘Stay Interviewing’ manual and trained more than 100 employees

Facilitated the redesigned of the new hire orientation/talent management program to improve skills acquisition

Instructed modules of Advanced Leadership Development, Supervisor Development, Transition to Supervision, and Lead Training

Mentored supervisors and staff in the areas of career development

CONFERENCE PRESENTATION [sample]

American College of Health Care Administrators

American College of Physician Executives

American Society for Training and Development

International Law Enforcement Educators and Training Administrators

Michigan Occupational Therapy Association

Michigan Physical Therapist Association

Minnesota Builder’s Association

Minnesota Nurse’s Association

North Dakota State University [keynote]

Sales Management Conference

United States Deputy Warden’s Conference

Women in Health Care

World Filtration Conference

EDUCATION

Degrees

Masters of Education, GPA 3.48 - Educational Administration, June, 2001. Pennsylvania State University, University Park, PA. 16801

Bachelors of Arts, GPA 2.82 - Psychology, March, 1972. Pennsylvania State University, University Park, PA 16801

Formal and Informal

[Select sample Train the Trainer Certification-T3]

ADKAR-PROSCI

Articulate

Behavior Modeling

Behavior Modification

Change Management-T3

Conflict Management

Dealing with Emotionally Disturbed

DDI

Diversity Inclusiveness

DiSC Certified

DMAIC

Driver Safety-T3

Emotional Intelligence-T3

Guest Relations-T3

Hazardous Waste Management

Healthcare Marketing

KANBAN

Lean-T3

Mentoring

MS Office

New Hire Orientation-T3

Negotiating Skills-T3

Nursing Leadership

OSHA Safety

Organizational Development-T3

Productivity Improvement-T3

Project Management-T3

Risk Assessment

Sales Management-T3

SCRUM

Self Defense-T3

Servant Leadership

Six Sigma-Black Belt Leadership

Skills Training-T3

Storyline

Stress Management- T3

Survey Design

Team Achievement-T3

Total Quality Management-T3

Value Stream Mapping

Vocational Rehabilitation

Work Styles

Zenger-Folkman-Certified Coach

PUBLICATION [select sample]

Stay Interview. Dively, C. 2017.

“Leading into Tomorrow 2.0” Dively, C. and Witte, J. Corrections Today. March/April 2016. pp 24-29.

Instructor Development Skills. Dively, C. 2015.

Mentoring Manual for Executives. Dively, C. 2015.

Shared Management Manual. Dively, C. 2015.

“Developing Leaders for the Challenges Ahead: Leading into Tomorrow”, Cornelius, L. & Dively, C. Corrections Today. August, 2008. pp 3-6.

Physician Leadership Assessment Center Manual. Dively, C. 1988.

UNIT AWARD/RECOGNITION

Leadership Award, Minnesota Department of Corrections, 2019

Minnesota Combined Charities “Hero Award” 2017

Technology award [for creativity of application- unit award] from Minnesota Corrections Association 2015

The Kay Pranis Restorative Justice Award for the Conflict Management System 2012 [unit award]

Advanced Leadership Development Program recognized by American Corrections Association 2008

First hospital-based physician leadership assessment in the US, 1988

PROJECTS

LEADERSHIP AND MANAGEMENT

Advanced Leadership Development

Behavioral Based Interviewing

Career Counseling

Coaching

DiSC

Executive Development

Lead Worker Development

Leadership Development

Management Development

Merger Leadership Assessment

Nursing Leadership

Orientation

Physician Leadership

Supervisory Development

Train the Trainer

ORGANIZATIONAL DEVELOPMENT

Alternative Dispute Resolution

Assessment Center Design

Change Management

Conflict Management

Cross Functional Work Teams

Cultural Change Initiatives

Emergency Response

Integrated Conflict Management

Job Skills Training

Mentoring

Negotiating Skills

Organizational Development

Out Placement

Performance Management

Sales Training

Self-Mediation

Stay Interviewing/Turnover Reduction

Talent Management

Territory Management

PROCESS IMPROVEMENT

DMAIC Train the Trainer

Good Manufacturing Practices

Kaizen

KANBAN Training

Lean

Maintenance

Medical Device Process Improvement

Plant Layout

Project Management

Short Interval Scheduling

Six Sigma Blackbelt Leadership

Supervisory Development

Survey Design

Total Quality Management

Value Stream Mapping

Workforce Planning

Work Station Redesign

SAFETY PROJECTS

Accident Investigation

Asbestos [Supervisor Level]

Blood Borne Pathogens

Confined Space

Driving Instruction

Dupont STOP

Emergency Preparedness

Ergonomics

Forklift Instructor

Hazardous Chemicals

Job Hazard Analysis

Lockout/Tagout

Respiratory Protection

SALES/MARKETING

Coaching

Cold Calling

Closing Techniques

Customer Service

Distributor Sales Training

Healthcare Marketing

International Sales Training

Relationship Building

Sales Management

Sales Training

Telephone Skills

TRAINING

Assembly

De-escalation

Electronic Assembly

FTO

Job Skills

Learning Management System

New Hire Orientation

Medical Device Manufacturing

PREA

Security Training

Traumatic Brain Injury

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