Customer Service Appointment Setter

MICHAEL IVAN

CARDONA-FELIX

TEL: 734-***-**** • ********************@*****.***

Linkedin @michael-cardona-felix-0742b6238/

WORK EXPERIENCE

Uber - Driver

Provided exceptional customer service and maintained a perfect rating through effective communication and problem-solving skills. Achieved a 5.00-star rating with over 2,000 rides in under 7 months, reflecting top-tier customer satisfaction and service quality. Managed real-time problem resolution by addressing route changes and passenger concerns swiftly, ensuring a seamless and positive ride experience.

Maintained vehicle cleanliness and safety standards to ensure passenger comfort and adhere to safety protocols. First Class Closing Elite GSP - B2C Appointment Setter Advanced skilling platform training for sales professional Conducted comprehensive tech sales training to become an accomplished sales professional. Executed various lead generation techniques, including cold calling, emailing, and networking, to identify and qualify potential high- value clients.

Proficiently managed sales leads and pipeline using CRM software. Completed a rigorous 120-hour sales training program to refine sales skills and techniques. Hart (Hillsborough Area Regional Transit Authority) - Bus Transit Operator Safe transportation service to passengers while maximizing customer satisfaction and profitability Ensured safe and reliable transportation services to passengers, enhancing customer satisfaction and profitability. Demonstrated exceptional ability to work independently and efficiently manage time. Cultivated and maintained strong client relationships through effective communication. Maintained an outstanding punctuality rate of 98%, contributing to reliable service. Mayeya's Unisex Salon - Barber

Delivered outstanding services to build client loyalty and drive sales Delivered exceptional services to build client loyalty and drive a substantial increase of 20% in sales revenue. Introduced innovative sales strategies to enhance customer engagement and satisfaction. Managed, maintained, and regularly updated a customer calendar to facilitate seamless communication. Trust Bar - Bartender/Server

Provides outstanding food and beverage, enhancing customer experience and boosting sales. Provided outstanding food and beverage services, elevating the overall customer experience and achieving a consistent 15% above sales goal.

Expertly served a diverse range of bar food and alcoholic beverages, including wine, craft beer, and custom cocktails. Forged strong relationships with customers through effective communication and upselling techniques. EDUCATION

Eastern Michigan University- Business & Communications, Candidate GPA 3.2 Related Courses

• CAD, Coding (Robotic Class)

TECHNICAL SKILLS

Software: Salesforce, Google Workspace/G-Suite, Microsoft Office 365 (Excel, Word, PowerPoint), Linkedin Sales navigator, Outreach.io

Expected Grad 2025

Feb 2024- Present

Nov 2023- Jan 2024

Aug 2022- Jan 2023

Jul 2018- Mar 2022

Jan 2021- Dec 2021

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