Customer Service Branch Supervisor
Resume:
Waddie Earnest
Branch Supervisor
******@***************.*** • 209-***-****
Stockton, CA 95209
Summary
To work closely with project leaders in managing the day to day operation of the job site from launch through completion, directing and monitoring the progress of drivers/install team while keeping the project on schedule. Passion for excellent workmanship and quality construction for each task. Areas of Expertise
Customer Service
Fence Installation
Delivery of Portable units
Pickup of Portable units
Client Service Management
Communication Skills
Problem Solving
HR Management
Customer Satisfaction & Retention
Team Leadership & Coordination
Complaint Resolution
Professional Experience
Knight’s Site Services Inc, Stockton, CA 2022 – Present Branch Supervisor
● Manage day- to-day operations for 20 employees
● Conduct Daily meetings to ensure safety and communicate team’s progress
● Oversee all related job accident/damage reporting and follow up
● Monitor and Coach team through Lytx
● Participate in Timekeeping
● Demand quality work as well as improving Productivity with Productivity reporting tools
● Participate in dispatching when needed
Knight’s Site Services Inc, Stockton, CA 2022 – 2022 P & D Driver
● Coordinate with customer on delivery of units daily
● Conduct Audits
● Act as liaison between office personnel and client
● Responsible for relocation of units
● Install fencing on request
● Responsible for all necessary materials and proper equipment to handle the job Additional Experience
Interim Manager, Portables and Fencing, Knight’s Site Services Inc, Stockton, CA Technical Proficiencies
Microsoft Office Suite (Word, Excel, and Outlook) Google Tower
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