Customer Service Call Center

Adept at conflict resolution and customer relations management, I significantly enhanced customer satisfaction at Chime Solutions. With robust experience in order fulfillment and a keen focus on active listening, my expertise in customer service and account management drives positive outcomes and strengthens client relationships. CSR — Arise Platform/ MCC Centre Solutions

March 2024 - Present

Ieesha Moore

Phone 770-***-****

Email *************@*****.***

Address Bethlehem, Ga 30620

• Customer Relations Management • Order Fulfillment

• Conflict Resolution • Account Management

• Record Keeping • Customer Focus

• Call center experience • Customer Service

• Active Listening • Data Collection

• Problem-solving abilities

• Read from scripts to promote uniformity and consistency in communications.

• Communicated effectively with customers via telephone, email, and face-to-face interactions.

• Handled customer complaints and inquiries in a courteous and efficient manner. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

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• Provided exceptional customer service to clients in fast-paced call center environment. Provided exceptional customer service by responding to inquiries and resolving customer complaints in a timely manner.

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• Identified potential sales opportunities from incoming calls and inquiries.

• Logged details of customer service calls in computer system following correct protocols.

• Processed orders, returns, and exchanges in an accurate and efficient manner.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Analyzed and collected customer information to prepare product or service reports.

• Ensured compliance with applicable laws and regulations when handling customer information.

• Conferred with customers by telephone or in-person to provide product or service information. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE — Chime Solutions

Atlanta, September 2020 - December 2021

SERVER — Waffle House

Atlanta, March 2014 - September 2021

HOME HEALTHCARE AIDE — Public Partnerships

Pittsburgh, April 2010 - June 2013

STORE MANAGER — D'Andreas Italian Deli

Pittsburgh, April 2008 - May 2011

References available upon request

• Processed payments accurately in order to complete transactions successfully.

• Referred unresolved customer grievances to designated departments for further investigation.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

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• Provided primary customer support to internal and external customers Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

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• Responded to customer requests for products, services and company information

• Answered product and service questions, suggesting other offerings to attract potential customers. Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons

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• Increased sales and customer satisfaction through personalized servicing

• Balanced and organized cash register by handling cash, counting change, and storing coupons Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

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Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness

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• Traveled to clients' homes to complete healthcare services and promote continuity of care

• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life

• Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.

• Reviewed and monitored scheduling, purchases, and other expenses to maintain quarterly budget Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation

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Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness

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• Evaluated suppliers to maintain cost controls and improve operations. REFERENCES

www.linkedin.com/in/ieesha-moore-53940148

WEBSITE, PORTFOLIO AND PROFILES

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