Customer Service Store Associate
Resume:
Cerenity Atchooay-Martel
EDMONTON, AB
**********@*****.***
Professional Summary
Dedicated and detailed-oriented professional with over 6 years of experience in Customer Service, Retail & Office Administration. Known for effectively managing diverse responsibilities & achieving exceptional results. Proficient in Deadline Management & Attention To Detail. Highly skilled in Customer Service with exceptional time & task management skills. Has expertise in MS Office products and Java. Great in Adaptability & strong Computer Proficiency. Able to work in a fast paced environment with a professional attitude Experience
April 2022 - February 2023
REEF impark, EDMONTON, AB - Parking Lot Attendant
● Managed cash transactions & operated POS Systems, handling both cash & card payments. Collaborated effectively with team members as a dependable team player.
● Supported traffic management in busy intersections by directing vehicles to designated areas. Assisted & guided pedestrians before & after events. March 2020 - May 2021
ESSO Gas Station, HIGH LEVEL, AB - Store Associate/Cashier
● Maintained well-stocked shelves to ensure merchandise availability for shoppers. Cleaned & maintained store cleanliness. Collaborated with co-workers during busy periods to assist with customer rushes, restocking, product displays & provided support
● Efficiently handled cash & card transactions, operated POS Systems & cash registers. Verified customer ID for age-restricted products
March 2019 - October 2019
Loblaws Independent Grocer, HIGH LEVEL, AB - Grocery Clerk
● Maintained well-stocked shelves & organized availability for customers. Keeps the workspace cleaned
& maintained. Provided excellent customer service by addressing customer queries & guiding to appropriate sections for an excellent shopping experience. Identified & reported any issues to management for resolution & support
March 2016 - January 2019
Four Chiefs Complex, HIGH LEVEL, AB - Administrative Assistant
● Managed the front desk with a focused attitude & providing a friendly approach. Giving timely assistance to all visitors. Handled incoming telephone calls, addressing customer queries quite professionally. Conducted training sessions & presentations on office safety & procedures
● Skillfully handled difficult customers with a friendly approach, ensuring timely resolution of their concerns. Collaborated with security personnel for addressing challenging situations as needed. Prepared various reports & management information related to customer visits, inventory management & office expenses. Managed calendars & scheduled appointments for office personnel 2
Education:
October 2019 - March 2020
Robertson College - Administrative Office Assistant Diploma September 2016 - June 2017
High School Advanced Diploma
Certifications: Alberta Food Safety
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