Customer Service Third Party
Resume:
DEBBIE BLAND
************@*****.***
PROFESSIONAL SUMMARY
A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a busy office environment or independently while embracing a high level of customer service. PROFESSIONAL EXPERIENCE
Robert Half
Administrative Contractor
7/2023 - Present
● Provide administrative support to various organizations Webster Dental Care North Suburban
Sleep Medicine Coordinator
1/2021 -2/2023
● Developed a concept that systematically organized the sleep program in an effort to generate revenue and promote success
● Facilitated the reactivation of Medicare to increase revenue for the sleep program
● Processed all sleep cases to exemplify perfection while paying close attention to details
● Responsible for staying abreast of all insurance policy changes to ensure accurate document submittal to the third party billing company
● Created excel spreadsheets to capture monthly revenue for sleep cases
● Briefed the doctors before each appointment on the details of the case so they would be prepared to effectively communicate and implement the best treatment plan for the patient
● Utilized Dentrix to enter medical documents, sleep monitor charges and patient’s out-of-pocket payments
● Coordinated meetings with the patients, insurance companies and the third party billing company to achieve gap and preauthorization approvals
● Distributed and programmed the sleep devices for patients and showed them how to upload the apps using their electronic devices to complete the home sleep studies
● Uploaded required documents in the third party billing company’s EMR system to begin the approval process
● Acted as a Liaison with the Center for Sleep Medicine to ensure prompt consultation scheduling for those patients requiring treatment using the CPAP machine
● Interacted comfortably and authentically with all patient to promote an overall positive office experience
Dental Lifeline Network
DDS Coordinator
11/2019 – 7/2020
● Conducted telephone intake interviews with applicants to determine eligibility based on the program qualifications
● Entered applicant information in access database after conducting intakes
● Documented and summarized applicant treatment plan provided by the volunteer
● Monitored progress of the patient’s treatment and intervened when necessary to resolve problems
● Contacted labs to request and secure donations for patients and prepared paperwork for those labs that agreed to donate their services
● Communicated effectively and efficiently with corporate to assure program goals were met
● Faxed and mailed referrals to volunteers for review and possible patient consultation
● Closed cases, collected VE’s and entered donated charges in access database
● Mailed thank-you cards to volunteers after the completion of cases
● Provided excellent customer service to volunteers and patients
● Mailed applications to those patient requesting to participate in the program
● Prepared monthly expense report for office expenditures
● Requested Medicare, Medicaid award letter for those patients not meeting the age eligibility requirements
● Requested DD214 document from those veterans applying for program
● Responsible for approving and denying applications using the recommended guidelines
● Updated volunteer information in the database
● Mailed DDS applications to those people leaving voicemail requests
● Filed appropriate documents in the patient charts Favorite Healthcare Staffing
Administrative Contractor
7/2018 – 11/2019
Advocate Medical Group
● Processed registration for nursing home patients
● Processed and scanned patients billing
● Transmitted signed physician orders to appropriate healthcare organizations and forward orders to medical records for patient chart scanning
● Compiled progress notes and medication list for upcoming clinic
● Transmitted internal and external progress notes to referring physicians
● Obtained and ensured patients medical record numbers were recorded on orders before submitting to physicians for approval
● Mailed new patient packet to those patients with future appointments
● Scheduled follow-up patient appointments
Loftus & O’Meara Staffing
Administrative Contractor
11/2017 – 2/2018
Attorney Registration and Disciplinary Commission (ARDC)
● Provided registration troubleshooting assistance to members via telephone
● Entered requests in the database to issue replacement cards to members
● Provided courteous customer service to members via phone and e-mail inquiries
● Updated members addresses in the database
● Typed e-mail responses to members requesting Letter of Good Standing
● Performed special projects as assigned
Loyola Hospital
Service Coordinator
3/2011 – 9/2017
● Triaged telephone calls received regarding patients and responded quickly to meet patients’ needs and resolved problems
● Facilitated communication with colleagues and physicians to ensure patients arriving to the unit was relayed in a timely manner
● Handled patients’ requests by operating the vocera system, delivering those requests to the assigned nurses and technicians to maintain smooth operation on the unit
● Communicated bed status availability to bed placement to ensure patients were accurately assigned to the appropriate rooms according to their medical condition
● Responsible for contacting information system for routine computer maintenance to eliminate equipment malfunctions
● Furnished detailed reports to telemetry of assigned nursed to notify for those patients that were being monitored
● Updated unit census for accuracy and kept the charge nurses abreast of all changes
● Developed and organized a system to maintain the distribution of the telemetry boxes
● Prepared call light report using utilizing the Dukane system to captivate call light alarms that were not being answered by the nursing and patient care technician staff
● Prepared daily schedule for vocera distribution for staff
● Filed medical records in the patient’s charts
● Trained new patient coordinators
● Provided administrative support to various units during staffing shortages
● Ordered office and medical supplies as needed
● Informed bed control immediately of all discharges when the orders were entered in Epic
● Responsible for contacting physicians when new patients were admitted to the unit
● Prepared and distributed weekly staffing schedule to the nursing
● Trained as a vocera superuser
● Checked patients charts daily for MRSA screening utilizing Epic
● Provided exceptional customer service to patients and their families
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