Toms River Customer Support
Resume:
Patricia Keary
Toms River, NJ *****
*******@*****.***
Dedicated and service-oriented administrative professional with 22 years of experience; constantly providing key support to cross-functional teams and departments responsible for maintaining and increasing sales. Highly organized management style, with the ability to multitask and prioritize responsibilities to optimize team performance. Zest for ensuring the successful operations of a busy oce environment.
Work Experience
Customer Support Specialist
Carl’s Fencing, Decking & Home Improvement - Toms River, NJ July 2022 to September 2023
● First point of contact for all incoming client inquiries; provide accurate, satisfactory answers to their queries and concerns
● De-escalate situations involving dissatisfied customers, oering patient assistance and support
● Proactively educate clients about the company’s new products, services and policies
● Guide callers through troubleshooting, navigating the company site or using the products/services
● Schedule estimates as needed
● Follow up on estimates
● Write up orders for the sales team
● Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
● Collaborate with other call center professionals to improve customer service
● Works well with Microsoft Oce, including excel,word and powerpoint Client Care Specialist
Morgan Engineering & Surveying - Toms River, NJ
July 2021 to July 2022
● Built relationships with key customer accounts, including Attorneys and Title companies, and managed their overall satisfaction
● Reviewed, prioritized, and progressed existing survey orders to completion
● Directly handled key accounts and clients personally, via email, and by phone; attentively monitoring and responding to all inbound emails
● Completed all communication with assigned clients including but not limited to stake waivers, authorization requests, quotes, and sending out surveys
● Performed tasks related to surveying and engineering projects such as updating survey descriptions and transmittals
Online Order Fulfillment Associate
Walmart - Toms River, NJ
February 2021 to July 2021
● Filled and dispensed online customer orders in an accurate and ecient manner, substituting items when necessary
● Recipient of multiple positive reviews acknowledging dedication to excellent customer service Oce Manager, Inside Sales Support
The Source Group - Hackensack, NJ
January 1998 to December 2019
● Oce liaison for client portfolio of highly reputable oce supply representatives and manufacturers including
W.B. Mason, Crayola, Avery, J.M. Smucker's, Samsonite, Alera Furniture, MasterVision, and Acco Brands
● Provided client-facing, phone and email support including administrative, sales, and HR
● Created and delivered presentations, samples and literature as requested by client representatives
● Compiled data on pricing, competitor comparisons for sale renewal, retention, and new client acquisitions
● Managed company presence at local trade shows and aliated client events; attended trade show to ensure our marketing and sales eorts aligned with brand messaging within specific markets
● Organized and attended sales meetings to provide sales and administrative support onsite
● Provided sales support for all client representatives by creating proposals, BIDs, orders, and contracts; Facilitated and processed orders; tracked and executed proper steps from start to finish
● Managed oce CRM and databases
Education
12th Grade
Northern Valley High School - Old Tappan, NJ
September 1974 to June 1978
Skills
• All aspects of Microsoft Oce Suite
• Customer support and client relations
• Outlook/Scheduling
• Powerpoint
• Excel
• Order Fulfillment
• Sales Support
• Microsoft Word
• Computer skills
• Front desk
• Presentation skills
• Order fulfillment
• Typing
• Pricing
• Microsoft Office
• Human resources
• Inside sales
• Databases
Contact this candidate