Customer Service Social Media

J O D I N E P A U L S E N

Jp

Microsoft Office

ADP & Paychex

Quickbooks

Major point of sale systems

S K I L L S

E D U C A T I O N

Bachelor of Arts

Communication Science

& Mass Communications

UNIVERSITY OF WISCONSIN-

MILWAUKEE

E X P E R I E N C E

Mama Mia’s Italian Restaurant - Brookfield & West Allis, WI 1988 - 2002

GENERAL MANAGER

Configured establishment operations with staff and improved patron experience as top priority in the decision making process.

Implemented the restaurant’s first computer system to streamline the guest experience and reduce wait time by 15%, all while improving accuracy. 414-***-****

Scottsdale, AZ

*******@**.***

Effective Leadership

Passion for Training

Proactive Communication

Strong Problem Solver

Experienced Negotiator

Customer Service

Conflict Resolution

Staff Retention (85% in 30+ years)

Empathy

S T R E N G T H S

Experienced professional with a proven track record in restaurant ownership and hospitality management. Adept at driving business success through strategic leadership, operational efficiency, and exceptional customer service. Seeking a new and challenging career to contribute to the growth of a dynamic organization. 2021 - Present

INDEPENDENT RESTAURANT CONSULTANT

Leveraged more than 30 years of restaurant management experience to identify strategic and innovative areas of operational improvement for clients including training programs, staff retention, price & cost analysis, and more.

Served clients by building brand identity and enhancing brand loyalty through tactical social media engagement, growing followership by an average of 150%. Greater Milwaukee Area, WI

Mama Mia’s Italian Restaurant - Brookfield, Muskego & Wales, WI 2002-2021

OWNER OPERATOR

Effectively maintained & grew an established 40+ year Milwaukee-based restaurant with new trends, while staying true to the brand loved by patrons since 1954. Increased revenue year over year and reached $1.7M in gross sales through expansion, operational excellence, superior customer service, and the inception of targeted social media procedures.

Strategically undertook initiatives to restructure business operations throughout the COVID-19 pandemic and grew carryout sales by 50%. This was achieved by embracing new business models, including renovating and enhancing areas with low contact, providing high-end service, leveraging unique food/drink specials, and large social promotions across social platforms. Monitored and controlled food and labor costs to no more than 33% of gross sales without reducing quality of food, drinks, personnel, and atmosphere. Streamlined operational processes with staff training with robust training programs Acquired one struggling location, increasing both reputation and followership with Google and social media (1.4-star google rating to 4.5-star and 0-5K FB followers). Fostered a customer-centric culture to ensure a positive dining experience.

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