Customer Service Personal Assistant

Location:

Posted:

September 25, 2024

DIANA VORORNEVICH

Boca Raton

**************@*****.***

WORK EXPERIENCE

Customer Service

Sparkling USA Company, Inc., Coral Springs, Florida

Resolve customer complaints and issues in a timely and professional manner

Manage team's schedule to maximize output while being cognisant of personal needs

Phone reception and customer service ensuring timely appointments, respond to questions about services and quality assurance

Researche vendors, decrease the cost of supplies and assigned them to appropriate cleaning teams and departments based on

customer preferences and specifications

Keep precise customer and bank records to maintain accurate financial statements and identify discrepancies

Personal Assistant/Debt Negotiator

02/2016 to 08/2022

Omni Solution Group Long Island City, NY

Maintained schedules and appointments on priority basis

Managed the list of credit repair program clients in excel

Negotiated with debt collector agencies on client’s behalf by acquiring the best deal, corresponded with lawyers about settlement

updates, set up the monthly payment programs

Searched for home sellers and enrolled them in one of company’s programs: loan modification, debt settlement or credit repair

Prepared documents for short sales

Personal Assistant

08/2011 to 02/2016

ALED Technologies, New York, NY

Produced documents, briefing papers, reports and presentations, carry out background research and present findings into subjects

Prepare and process invoices, payments, payrolls and financial statements

Create reports for quarterly and year-end tax preparation

Track expenses, budget, taxes, cash flow, receipts, and other financial dealings of clients

Manage bank reconciliation to maintain accurate financial records and identify discrepancies

Carried out acting manager’s position by making decisions and delegating work to others in his absence Personal Assistant, Junior Accountant

04/2007 to 06/2011

The Wechsler Financial, New York, NY

Performed general accounting functions as accounts payable and receivable; the balance and deposit of daily lodgments

Administered outgoing wire transfers and check deposits

Updated account system

Performed general administrative duties: telephone support, incoming and outgoing mail maintenance, office administrative duties

SKILLS

~ Excel ~ MS Office ~ QuickBooks ~ Google Workspace ~ Customer Service and Satisfaction ~ Data Entry ~ Adaptability ~ Negotiation ~

~ Planning and Scheduling ~ Time Management ~ Conflict Resolution and Problem-Solving ~ EDUCATION