Customer Service Call Center

Crystal Miller

Green River, WY *****

*************@*****.***

+1-580-***-****

Work Experience

SAHM (grandmother)

Home-Green River, WY

November 2017 to September 2024

I was privileged to take a few years off to assist with the care of my four neurodivergent grandchildren. Two lived with me full-time while their mother attended college. Since the families have now moved back to Oklahoma, I thought it was time to reenter the workforce. Small Business Start-Up Consultant

LegalShield PPLSI-Ada, OK

November 2004 to November 2017

I worked at this call center in Customer Care for 13 years before moving to Wyoming. In my most recent role, I assisted new business owners with setting up the legalities of their business (LLC's, Corporations, etc.).

I held many positions there, but my longest tenure was as an Emergency Line Representative. This was a 24-hour emergency access line to attorneys on call, so I've worked every possible shift and wouldn't mind working holidays. Our team was also responsible for answering customer email requests as well as real-time chat. Since the calls could be anything from arrests to car accidents, the calls could be stressful, but I truly enjoyed assisting clients in their immediate time of need. Cashier/Customer Service

Walmart-Ada, OK

April 2000 to November 2004

Education

Vocational training in Cosmetology

Shear Power Academy of Hair Design - Ada, OK

June 1990 to June 1991

High school diploma

Konawa High School - Konawa, OK

May 1985 to May 1990

Skills

• Typing

• Cash handling

• Cash register

• Customer service

• Customer support

• Senior leadership

• Email/Chat Customer Service

• Business Development

• Multitasking

• 10 key typing

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