Customer Service Front Desk
Resume:
Ciara Thomas
Flexible Professional Open to New Opportunities
New Port Richey, FL 34654
************@*****.***
Adaptable, with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas, retail duties, customer satisfaction and creating a professional, yet friendly experience. Authorized to work in the US for any employer
Work Experience
Tax Preparer
Jackson Hewitt-Jesup, GA
December 2018 to April 2022
Work is seasonal. Prepared tax returns for clients, answered and returned phone calls, made appointments and used office equipment regularly. Also had to obtain PTIN from the IRS and take courses to be up to date on tax laws. Also had customer service responsibilities and worked at the Walmart location.
Customer Care Executive
VIP Office Essentials-Jesup, GA
January 2020 to May 2020
Front desk responsibilities which include running the register, answering phone calls, and waiting on customers. I also did a lot on the computer with editing and printing big print jobs, stocked store and packaged deliveries.
Customer Service Associate
KIDS KORNER-Jesup, GA
February 2012 to August 2019
Cashier duties as well as customer service with a friendly attitude. Helping customers find items in the store. Cleaning up, hanging clothing, organization within the store Night Auditor
Jameson Inn-Jesup, GA
July 2014 to July 2015
Taking payments, keeping lobby clean and professional, any needs the customer may have, duties of end of day sales reports
Legal Secretary/Assistant
Samantha F. Jacobs, LLC-Jesup, GA
August 2010 to November 2013
Preparing legal documents, talking with clients over the phone, organization with different files including divorce, custody, social security disability, medical malpractice and real estate as well as front desk duties Legal Assistant/Secretary
Joelyn Pirkle, Attorney at Law-Jesup, GA
August 2009 to May 2010
Greeted clients as they came in, filed court documents, sent standard letters, made appointments, maintained a friendly but professional atmosphere and made sure each client was comfortable and understood the case they hired the firm for.
Education
Some College in Business Administration
College of Coastal Georgia - Brunswick, GA
August 2010 to November 2013
High school or equivalent
Wayne County High School - Jesup, GA
August 2006 to May 2010
Skills
• Cash Handling
• Excel
• Microsoft Office
• Receptionist
• Scheduling
• Outlook
• Customer Service
• Microsoft Word
• Marketing
• Billing
• Customer Care
• Customer Support
• Retail Sales
• Management Experience
• Computer Skills
• Phone Etiquette
• Typing
• Administrative Experience
• Time Management
• Data Entry
• Clerical Experience
• Office Administration
• Merchandising
• Research
• POS
• Customer Service (10+ years)
• Front Desk
• Bookkeeping
• Office Management
• Intake
• Customer service (10+ years)
• English
• Tax Experience
• Communication skills
• Filing
• Windows
• Front desk
• Clerical experience
• Customer service
• Office management
• Typing
• Tax experience
• Paralegal experience
• Microsoft Outlook Calendar
• Microsoft Word
• Microsoft Excel
• Microsoft Powerpoint
• Shipping & receiving
• Microsoft Office
• Computer skills
• Computer literacy
• Organizational skills
• Administrative experience
• Customer support
• Communication skills
• Google Docs
• Research
• Cash handling
• Retail sales
• Cash register
• POS
• Restaurant experience
• Windows
• Mentoring
• Communication skills
• Organizational skills
• Patent law
Assessments
Home health aide skills — Proficient
October 2020
Providing care to patients in a home setting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
Adonica Farrell (Business Owner, Past employer) 912-***-**** Frances Locklear (Court Baliff, family friend) 912-***-**** Vicki Horton(Typest, past manager) 912-***-****
Frances Yeargan (Clerk of Court, Wayne, County, Georgia, mentor) 912-***-****
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