Customer Service Account Manager

*** ****** ***** **

Berea KY, *****

(***) ***- *634

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Savannah A. Smith

SKILLS

Experienced assistant manager with strong problem-solving skills. A manager who believes in uplifting her staff members and coaching them to uphold excellent customer service skills. Detailed-oriented and follows policies and procedures. EXPERIENCE

Rogans Shoe, Mundelein — System Manager

March 2022 - PRESENT

• Account manager for our voucher program.

• Handle all escalated customers.

• Manage all special orders.

• Stock all new shipments

• Opener and closer of multiple stores

Rogans Shoes, Mundelein — Floor Associate

January 2021 - March 2022

• Assist customers on the floor and register.

• Assist with coming shipments.

Nanny, Round Lake — Nanny

May 2017 - December 2020

• Babysat three children daily including an infant and up to 7 kids on weekends.

• Traveled with family on vacations.

• Responsible for fixing two meals per day.

• Light housekeeping duties

• Fun activities

• Children were a schedule that I created.

EDUCATION

Round Lake High School, Round Lake Beach — Graduated

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