Customer Service Data Entry

MELISSA LUJAN

Azusa, CA ***** 626-***-**** ******@*****.***

PROFESSIONAL SKILLS SUMMARY Business Office Administration Filing, Organization & Recordkeeping Daily & Monthly Business Reporting Management experience Bookkeeping & General Accounting Public Relations & Customer Service Sales & Expense Reporting Excellent phone and communication skills Supply & Materials Management Easy to get along with, quick learning, and hard working

Understanding Customer Needs

Answering Emails

Efficient and Detail-Oriented

Building Customer Trust and Loyalty

Order and Refund Processing

Data Entry and Maintenance

Customer Data Confidentiality

Telephone Management

Team-Oriented and Cooperative

Skilled in Microsoft Office

Quality Control Inspector, 08/2023 - Current

AER Technologies – Brea, CA

Inspected incoming and outgoing materials for accuracy and quality. Communicated with production team members about quality issues. Inspected quality of products, taking note of functionality, appearance and other specifications. Performed visual inspections and non-destructive tests where appropriate. Project Manager, 04/2023 - Current

BMV Construction – Whittier, CA

Coordinated with cross-functional teams to resolve project issues and mitigate risks. Achieved project deadlines by coordinating with contractors to manage performance. Prepared and submitted project invoices

Scheduled inspections with various cities and coordinated with utility companies Developed and maintained project documentation for reliable records. Generated weekly and monthly status reports for helpful progress tracking. Updated customers and senior leaders on progress and roadblocks. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Adminstrative Asistant/Cusomer Service, 03/2021 - 05/2022 Smart Patio Plus

Administrative duties; phones, errands, filing and creating files, office errands (post office, UPS and business related), correspondence, purchase orders/invoicing with Quickbooks, light housekeeping, inventory in office supplies, special projects/research Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Exhibited high energy and professionalism when dealing with clients and staff. Responded proactively and positively to rapid change. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Internet Fulfillment Associate, 10/2017 - 03/2021

Hot Topic Distribution Center

Complete customer orders

Training

Replenish stock

Packing/Picking

Warehouse, 05/2015 - 06/2017

Vinyl Technologies, Inc

Inspection of various products

Packaging items for shipping preparation

Receptionist/Front Office, 08/2012 - 02/2015

AFeatly Tech Int'l, Inc

Manage a variety of administrative and clerical functions in a high-volume office Work independently with little or no direct supervision Answered phone calls, greeted clients, and scheduled appointments GS1 barcode systems and

EDI store data PO system

Store Manager, 05/2010 - 02/2011

Toys R Us Express

Maintained supply inventory and processed monthly orders Reconciled daily cash receipts and deposits

Answered phone calls, greeted clients, and scheduled appointments Scheduling employees work hours, setting up weekly conference calls Receptionist, 03/2008 - 12/2008

McCaslin Imbus & McCaslin

Maintained supply inventory and processed case files Sorted mail and client services

Answered phone calls, greeted clients, and scheduled appointments. Mount San Antonio College - Walnut, CA

3 years (General studies)

EDUCATION

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