Supply Chain Customer Service
Resume:
Eddy I.
Rodriguez
Seattle, WA 98032
*********.****@******.***
Supply Chain Professional with a focus on
building strong client relationships and
training and motivating fellow employees.
Highly effective in areas of time
management and accurately completing
projects and assignments within critical
deadlines under constantly changing and
unpredictable circumstances. Dedicated
and highly motivated self-starter with a
reputation for service, satisfaction and
professionalism.
CORE COMPETENCIES
• Customer Service
• Tech Support
• Office Administration
• Developing Client Relationships
• Organized and detail oriented, with the
ability to multi-task.
• Ability to to achieve results in a cross-
functional team environment.
• Problem solving skills
PROFESSIONAL HISTORY
Jones Soda Seattle, WA
Operations Administrator // February 2023 - Present
• Create and process all orders in Jones ERP system (Sage)
• Tender Freight orders and pick ups accordingly with all partners
• Ensure all orders have been received by warehouse and picked up by freight partners.
• Systematic inventory transfers to ensure there is enough product. Bulletproof 360 Seattle, WA
Order Management Specialist // June 2020 - August 2022
• Create Retail, Amazon and other marketplace orders in Amazon portal as well as Bulletproof ERP (NetSuite) system. Ensure there is inventory available before placing orders.
• Track orders to ensure they have been picked up on time and received into customer warehouse in full.
• Manage order placement against Sell-In Forecast
• Track, dispute, and manage in short receipt errors and marketplace fulfillment related costs.
• Create warehouse work orders and track through to completion in all systems.
• Track “Lot and Expiration” against all orders for specific marketplaces.
• Create SOPs: Training guides that included Canadian exportation and all major retailers that we dealt with.
Bulletproof 360 Seattle, WA
Office Assistant // September 2019 - June 2020
• Assist all office personnel. Company of about 80 employees.
• Procurement of office supplies and consumables.
• Prepare conference rooms for all daily meetings. Lowes Hotel 1000 Seattle, WA
Front Desk Agent // March 2018 - September 2019
• Assist guest with all needs over the phone and in person
• Assist valet, bell team, and concierge when needed.
• Daily shift checklists
• Lead team when Management went home early on the weekends. EDUCATION
Riverview High School Sarasota, Florida
Graduate // 2009
ADDITIONAL SKILLS
• Bilingual: English & Spanish
• Excellent analytical, organizational and interpersonal communication skills References upon Request.
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