United States Customer Services
Resume:
https://www.usajobs.gov/applicant/document/resumes/ Page 1 of 6
Marissa Sudduth
**** * **** *** *** apt 707n
Chicago, Illinois 60615 United States
Mobile: 708-***-****
Email: ***************@*****.***
Availability:
Job Type: Permanent
Work Schedule: Full-time
Desired Locations:
Chicago, Illinois, United States; Will County, Illinois, United States; DuPage County, Illinois, United States; Cook County, Illinois, United States; Lake County, Illinois, United States; Lake County, Indiana, United States
Work Experience:
Supervisor Customer Services - Daniel Doffyn Station - 60618 U.S. Postal Service (This is a federal job)
3750 N. Kedzie Avenue
Chicago, IL
12/2023 - Present
Hours per week: 40
Series: 0313 Work Unit Supervising
Pay Plan: EA - Administrative Schedule (Excluded)
Grade: EA17
Duties, Accomplishments and Related Skills:
PROMOTED TO SUPERVISOR, CUSTOMER SERVICES. At this near-northwest side delivery unit, serving the Avondale community, supervise carrier operations, for some 70 + letter carriers, distribution clerks and Sales & Service Associates. Evaluate daily workload, make carriers’ and route assignments. Monitor all retail transactions to ensure credibility and accountability is displayed by window service personnel team. For close-out activities daily, analyze, review and prepare financial reports submitted to Postmaster. Complete and submit Form 1412 (General Accounting Report) daily to the Finance Division. Perform monthly Stamp Audits, showing all philatelic inventory and sales incurred and monthly Clerk Audit, listing all daily financial transactions and sales of the Window Service personnel, monitoring integrity and avoidance of collection mail received at office. Ensure all safety regulations are adhered to by all employees. Complete daily series of productivity and manpower reports and submit to Manager, Customer Services. Acting Supervisor, Customer Services - Henry W. McGee Station - 60615 U.S. Postal Service (This is a federal job)
4601 S. Cottage Grove Avenue
Chicago, IL
7/2023 - 12/2023
Hours per week: 40
Series: 0313 Work Unit Supervising
Grade: EA17
Print Resume 9/6/24, 3:51 PM
https://www.usajobs.gov/applicant/document/resumes/ Page 2 of 6 Duties, Accomplishments and Related Skills:
Effectively directed and monitored activities of some 80 + letter Carriers, distribution clerks and Sales & Service associates at this far-northwest suburban delivery office. Scheduled employees for daily work assignments. Helped to achieve established budget goals for manpower and productivity. Made certain that all safety regulations were adhered to in the office and for carriers to be cognizant on their routes. Performed mail counts. Assisted with customer complaints in office. Provided legendary customer service to patrons. Submitted reports to Manager, Customer Services.
City Letter Carrier - Highland Park, Illinois 60035 U.S. Postal Service (This is a federal job)
833 Central Avenue
Highland Park, IL
7/2017 - 7/2023
Hours per week: 40
Series: 0313 Work Unit Supervising
Pay Plan: PS - Excepted Service Positions
Grade: PS-5
Duties, Accomplishments and Related Skills:
CONVERTED TO FULL-TIME. Provided courteous, prompt and efficient delivery of all categories of mail, to assigned business and residential customers on assigned routes, within this North Shore suburban delivery service area. Adhered to all safety regulations, within office and on-the-street, both while delivering mail on route and operating a postal vehicle. Performed other allied activities, as directed by Delivery/Customer Services Supervisor.
Acting Supervisor, Customer Services - Wilmette, Illinois 60093 U.S. Postal Service (This is a federal job)
1241 Central Avenue
Wilmette, IL
10/2022 - 2/2023
Hours per week: 40
Series: 0313 Work Unit Supervising
Pay Plan: EA - Administrative Schedule (Excluded)
Grade: EA17
Duties, Accomplishments and Related Skills:
Effectively directed and monitored activities of letter Carriers, distribution clerks and Sales & Service associates at this North Shore suburban delivery office. Scheduled employees for daily work assignments. Helped to achieve established budget goals for manpower and productivity. Made certain that all safety regulations were adhered to in the office and for carriers to be cognizant on their routes. Performed mail counts. Assisted with customer complaints in office. Provided legendary customer service to patrons. Submitted reports to Postmaster.
City Carrier Assistant - Highland Park, Illinois 60035 U.S. Postal Service (This is a federal job)
833 Central Avenue
Highland Park, IL
Print Resume 9/6/24, 3:51 PM
https://www.usajobs.gov/applicant/document/resumes/ Page 3 of 6 8/2016 - 7/2017
Hours per week: 40
Series: 0313 Work Unit Supervising
Pay Plan: PS - Excepted Service Positions
Grade: PS-5
Duties, Accomplishments and Related Skills:
Completed official City Letter Carrier Training for 3-day time frame. Received detailed instruction and guidance of all rules, regulations, policies and procedures to be adhered to as a letter Carrier, provided by an On-The-Job Training Instructor. Simulated Work settings were provided. Received Driver Safety Instruction Course by Certified Driver Safety Instructor. At associate office, acquired further training with carrier activities and on-street, was provided guidance in delivery procedures. After comprehensive training, began and continued with efficient and safe delivery of mail categories on assigned routes in this far, southwest side service area. Performed in-office procedures before and after route deliveries. Casual Mail Handler - Chicago Metro Surface Hub - Elk Grove Village, Illinois U.S. Postal Service (This is a federal job)
2591 Busse Road
Elk Grove Village, IL
8/2016 - 12/2016
Hours per week: 40
Series: 0313 Work Unit Supervising
Pay Plan: PS - Excepted Service Positions
Grade: PS-4
Duties, Accomplishments and Related Skills:
At this near-northwest suburban mail processing facility, devoted to bulk mailing and parcel sortation, worked as a seasonal mail handler in varied units, as directed by Supervisor, Mail Processing. At the Platform
(Dock) Section, loaded and unloaded truck and other auxiliary mail handling functions, instructed by the Supervisor, Mail Processing. Worked in other units as part of craft employee teams. Adhered to all safety regulations and procedures.
Casual Mail Handler - Chicago Metro Surface Hub - Elk Grove Village, Illinois U.S. Postal Service (This is a federal job)
2591 Busse Road
Elk Grove Village, IL
8/2016 - 12/2016
Hours per week: 40
Series: 0313 Work Unit Supervising
Pay Plan: PS - Excepted Service Positions
Grade: PS-4
Duties, Accomplishments and Related Skills:
At this near-northwest suburban mail processing facility, devoted to bulk mailing and parcel sortation, worked as a seasonal mail handler in varied units, as directed by Supervisor, Mail Processing. At the Platform
(Dock) Section, loaded and unloaded truck and other auxiliary mail handling functions, instructed by the Supervisor, Mail Processing. Worked in other units as part of craft employee teams. Adhered to all safety Print Resume 9/6/24, 3:51 PM
https://www.usajobs.gov/applicant/document/resumes/ Page 4 of 6 regulations and procedures.
Certified Nurses Assistant
South Shore Hospital
8012 S. Crandon Avenue
Chicago, IL
4/2011 - 7/2016
Hours per week: 40
Duties, Accomplishments and Related Skills:
Provided high-quality patient care as CNA within surgical, acute-care, rehabilitation, home healthcare and simulated nursing home settings. Preserved patient dignity and minimized discomfort, while activities were executed, such as: bedpan and diaper changes, emptying drainage bags and bathing, grooming, minor physical therapy. Rendered chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care. Assisted with office phone operation to make and receive family and provider calls.
Certified Nurses Assistant
Bell Haven Nursing Home
11401 S. Oakley Avenue
Chicago, IL
2/2009 - 2/2014
Hours per week: 40
Duties, Accomplishments and Related Skills:
Provided high-quality patient care as CNA within surgical, acute-care, rehabilitation, home healthcare and nursing home settings. Preserved patient dignity and minimized discomfort, while activities were executed, such as: bedpan and diaper changes, emptying drainage bags and bathing. Rendered chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care. Assisted with office phone operation to make and receive family and provider calls. Certified Nurses Assistant
St. Agnes Nursing Home
1725 S. Wabash Avenue
Chicago, IL
2/2008 - 11/2010
Hours per week: 40
Duties, Accomplishments and Related Skills:
Provided high-quality patient care as CNA within surgical, acute-care, rehabilitation, home healthcare and nursing home settings. Preserved patient dignity and minimized discomfort, while activities were executed, such as: bedpan and diaper changes, emptying drainage bags and bathing, grooming, minor physical therapy, etc. Rendered chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care. Assisted with office phone operation to make and received family and provider calls. Lead Cashier
Children's Place
Print Resume 9/6/24, 3:51 PM
https://www.usajobs.gov/applicant/document/resumes/ Page 5 of 6 444 Chicago Ridge Mall
Chicago Ridge, IL
8/2006 - 7/2008
Hours per week: 40
Duties, Accomplishments and Related Skills:
Rendered high quality customer service to patrons at this children’s clothing store. Aided customers, when needed with clothing articles’ selection. Provided expeditious service with care and attention. Assisted with close-out and daily transactions' reconciliation.
Education:
Olive-Harvey College Chicago, IL United States
Associate's degree 5 / 2013
Credits Earned: Semester Hours
Chicago State University Chicago, IL United States Master's degree 5 / 2024
Credits Earned: Semester Hours
Major: Human Resources
Chicago State University Chicago, IL United States Bachelor's degree 12 / 2021
Credits Earned: Semester Hours
Major: Business Management Minor: Health Science
Language Skills:
Language Spoken Written Read
English Advanced Advanced Advanced
References:
Name Employer Title Phone Email
Roy A. Jones, Jr. Career Development
Consultant
708-655-
4580 ************@***.***
Stephanie Fuller DBS Specialist 773-459-
6065
Joe Chelowa U.S. Postal
Service
Union Steward (Highland
Park)
847-932-
9278 Indicates professional reference
Additional Information:
COMPUTER PROFICIENCY
Microsoft Office 2019: Word Excel PowerPoint Outlook Microsoft Windows 11
POSTAL
Print Resume 9/6/24, 3:51 PM
https://www.usajobs.gov/applicant/document/resumes/ Page 6 of 6 Surface Visibility Informed Visibility NACI (Personnel Background Software) Numerous Delivery and Customer Service Applications, including: TACS Mail Count Postal Rules and Regulations Change Management Employee Engagement F2 F4 Radar DMS C-360 eRMS My Post Office DOIS GEO Delivery Parcel Tool DCV Closeout
CHARACTER TRAITS
Team Leader Resourceful Customer – Oriented Results – Driven Computer Proficient Safety – Conscious Emotionally Stable Solid Oral and Written Communication Skills Budget – Focused Problem - Resolution
INTERESTS
Sports Hair Styling Traveling
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