Customer Service Technical Support

DANIELLE BARKLEY

*************@*****.*** 702-***-**** Las Vegas, NV 89084

Summary

Experienced customer service professional with many years of experience working with businesses. Exceptional sales leader well-versed in responding to requests with friendly and knowledgeable support.

Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. I learn quickly and have the ability to adapt to my environment and work with my peers and staff.

Skills

Customer service and support

Managing Customer Complaints

Positive Customer Engagement

Cross-selling [Product or Service]

Technical support services

Guest Service and Support

Updating Customer Accounts

Food Preparation and Service

Handling Customer Complaints

Handling Difficult Customers

Dining customer service

Excellent customer service

Bilingual (Spanish and English)

Experience

Smiths Food And Drug North Las Vegas, NV

Customer Service

10/2020 - 06/2024

Provided customer service assistance when needed.

Greeted customers and provided customer service.

Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.

Emphasized fast, friendly customer service.

Attended to customer service issues.

Contributed to a positive customer service experience by providing excellent customer service skills.

Follow company policies regarding customer service standards.

Provided guidance on complex customer service matters.

Provided customer service and resolved customer complaints.

Provided customer service regarding billing inquiries.

Provided excellent customer service during transactions.

Provided customer service support to clients.

Provided guidance to customer service staff in resolving complex customer service issues.

Provided superior customer service to all shoppers.

Smith's Food & Drug Centers North Las Vegas, Nevada

Money Transfer Agent

10/2020 - 06/2024

Educated customers on available money transfer services and products.

Assisted customers in completing forms related to money transfers.

Ensured that all policies related to money transfers were followed at all times.

Resolved customer complaints in a timely manner while maintaining a professional attitude.

Researched and resolved customer inquiries regarding money transfers.

Responded promptly and professionally to customer complaints or inquiries.

Prepared reports detailing transaction volumes, revenue generated.

Identified potential fraudulent activity and reported it promptly to management.

Maintained accurate records of all transactions for audit purposes.

Provided guidance on foreign exchange rates and fees associated with international transfers.

Analyzed customer data in order to identify trends or patterns of misuse or abuse of services offered.

Verified customers' identities by collecting appropriate documentation.

Monitored compliance with applicable regulations, laws, rules and procedures.

Processed incoming and outgoing payments accurately and efficiently.

Applied strict company and regulatory standards when producing contracts and documentation.

Smith's Food & Drug Centers North Las Vegas, Nevada

Bookkeeper

10/2020 - 06/2024

Ensured accuracy in all accounting entries and records.

Conducted monthly bank reconciliations.

Performed month-end closing activities.

Generated invoices for clients and tracked payments received from customers.

Prepared financial statements, including balance sheets, income statements, and statement of cash flows.

Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.

Handled sensitive financial information with confidentiality and integrity.

Performed basic accounting, payroll and bookkeeping services to manage business operations.

Managed inventory records, adjusting entries for discrepancies and reporting changes.

Utilized accounting software to streamline bookkeeping processes, increasing efficiency.

Monitored cash flow, preparing reports to inform management of financial status.

Recorded debit, credit and account transactions in computer spreadsheets and databases.

Received and recorded cash, checks and transfers.

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Secretary

05/2020 - 10/2020

Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.

Sorted mail and distributed it to appropriate personnel or departments within the organization.

Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.

Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

Reviewed billing statements for accuracy prior to submitting them for payment processing.

Organized and maintained filing systems for important documents.

Updated contact lists on a regular basis; created new contacts as needed.

Processed invoices for payment; tracked payments received from vendors and clients.

Responded to customer inquiries via email or telephone in a polite and professional manner.

Managed calendar reminders for upcoming deadlines or events associated with the office.

Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.

Performed data entry into computer systems; ensured accuracy of all entered information.

Greeted visitors in a professional manner and directed them to appropriate personnel or offices.

Answered incoming phone calls, responded to inquiries and transferred calls as needed.

Scheduled meetings and sent invitations specifying time and location.

Ordered office supplies to purchase items and maintain appropriate levels.

Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Kept office equipment functional and supplies well-stocked to promote efficient operations.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

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Food Expeditor

10/2017 - 04/2019

Maintained knowledge of menu items and specials in order to answer questions from guests or servers.

Replenished utensils, napkins, and condiments at tables between courses as needed.

Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.

Ensured that all plates were properly garnished before being served to customers.

Received orders from wait staff via POS system and relayed them back to kitchen staff.

Managed multiple orders simultaneously while adhering to strict timelines for delivery.

Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.

Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers.

Plated dishes according to established presentation standards before sending them out.

Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.

Managed multiple tasks simultaneously while meeting tight deadlines.

Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.

Assisted in maintaining a clean and organized work area throughout each shift.

Prepared condiments such as sauces, dressings, and toppings for food items.

Provided mentorship and guidance to new kitchen team members.

Adhered to corporate standards and policies in overseeing restaurant operations.

Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.

Effectively multitasked within fast-paced environment.

Supported serving staff in delivering accurate and well-presented food orders.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education and Training

Centennial High School North Las Vegas, Nevada

High School Diploma

06/2003

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