Green Bay Team Leader

DAVID R. DUVALL

************@*****.*** 330-***-**** Green Bay, Wisconsin

www.linkedin.com/in/david-duvall-5454689b/

PROFESSIONAL PROFILE

Versatile and analytical top performing Sales leader with demonstrated success driving new business, leading successful broker teams and consistently exceeding performance goals. Recognized as a high achieving team leader, with the ability to develop stand-out sales strategies and communicate effectively to drive record growth. A persuasive and fair leader with twenty-five plus years of experience in the insurance industry, known for fostering collaborative and positive work environments. A customer champion who delivers unparalleled consumer experiences and consistent results while never compromising ethics and integrity.

PROFESSIONAL EXPERIENCE

Medica (formerly Dean health, Green Bay, Wisconsin 2021 – 2023

Sales Relationship Manager

Drove sales success and consistently achieved monthly sales targets

Managed over 200 contracted sales agents in Northwest and Northeast Wisconsin

Collaborated with internal departments and local agencies to execute advertising campaigns that met Center of Medicare and Medicaid Compliance standards

Hosted and led monthly remote live training on product, retention and local area marketing

Led direct to consumers medicare educational and sales webinars/seminars on-line and in person

UnitedHealth Group, Green Bay, Wisconsin 2009 – 2021

Telesales Team Lead (2013 – 2021)

Mentored, trained and managed up to 20 agents

Developed and motivated agents to meet both personal and organizational goals

Served as a learning resource for agents to ensure proper and consistent training

Provided training to “New Hires” in classroom setting

Partnered with other Leads to assist in coaching and developing their agents

Obtained certification in Quality and Training

Served in various capacities including Training SME, Learning Assistant and Vendor SME

Vendor Site Lead (2010 -2013)

Oversaw 250 licensed agents and 100 non-licensed agents

Sales Agent (2009 – 2013)

Recognized as only vendor site for exceeding call monitoring and compliance goals

Achieved 101.5% sales to goal for MA

Trained and coached new partner agents

Participated in the Vendor AEP program as a Subject Matter Expert for two consecutive years

Facilitated team huddles and meetings to encourage a cohesive team focused on common goals

Provided peer to peer coaching for quality and sales

Developed and implements programs and incentives leading to increasing the team application count by 10%

Ameriprise Auto and Home Insurance, Green Bay, Wisconsin 2008 – 2009

Sales Agent

Achieved top 2% in team sales on a consistent basis

Ranked in top 7% in call center sales

Maintained new and updated guidelines and rate revisions for each state licensed

Reviewed and delivered results of weekly and monthly sales reports to management

Progressive Corporation, Mayfield Village, Ohio 1998 – 2008

Personal Lines Coach

Ranked in top 5% of 390 agents in sales center

Developed, trained and mentored New Hires

Provided training to sales and service teams

Created and implemented a successful 90-day retention process

Implemented audit process for quality assurance for both sales and service

Provided direction of daily workload, coached, and mentored sales and service teams

Increased sales team conversion by 12%

Evaluated and communicated the direct reports progress to supervisors

Premier Car Rental, Beachwood, Ohio 1993 – 1998

General Manager

Developed and implemented a tracking system that managed a fleet of over 200 vehicles

Grew branch to become the largest in Ohio by developing sales goals and tracking results daily, weekly and monthly

Partnered with leadership to successfully open additional locations

Promoted business in a variety of way including making daily sales calls

EDUCATION

Harper Community College, Palatine, Illinois

Business and Computer Technology Courses Studied

EDUCATION

Property and Casualty License

Resident Wisconsin Property and Casualty License

Accident and Health License

Resident Wisconsin Health License

TECHNICAL EXPERTISE

Microsoft Office: Word, Publisher, PowerPoint, Excel, Outlook

b-connected

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