Cocktail server

ZASHA KASPROWICZ

***********@*****.*** / H: 385-***-****

**** * ** ***** ******, Las Vegas, Nevada 89031

SUMMARY

Respectful, reliable and friendly professional with dynamic problem solving and customer service talents. Tactical team worker with strong background in learning development. Willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment.

SKILLS

Marketing and advertising

Negotiation

Friendly and personable

Suggestive selling

Able to stand 12+ hours

Organizational strengths

Problem solving

Service-oriented mindset

Team building/working

Strong communication skills

Outgoing personality

Decisive

Foreign Languages

Planning / Event Planning

Strong work ethic

Tactfulness

Flexibility/adaptability

Analytical thinking

Decision Making

Motivational

Persuasive

Basic computer Knowledge Microsoft Office, Microsoft Excel, Microsoft PowerPoint

EXPERIENCE

Front Desk Associate / Therapeutic massage and bodywork – Utah 801-***-****) 01/2020 - 03/2020

Maintained financial accuracy by collecting deposits, fees and payments.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Processed reservations, check-ins and check-outs.

Collaborated with team members to handle guest requirements from check-in through check-out.

Greeted daily visitors and customers upon arrival, helped and answered questions to build rapport and retention.

Took reservations over phone, in person and via computer for guests and provided confirmation information.

Updated customer accounts with add-on charges.

Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Answered guest questions and helped them upgraded their accounts.

Entered customer data and updated information whenever patrons changed services.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Confirmed relevant guest information and payment methods to prevent fraud.

Sorted mail and other important data, promoting quick delivery of all messages to recipients.

Performed basic daily bookkeeping tasks.

Maintained cleanliness and organization of front desk area, in the massage rooms and the office.

Helped maintaining rooms clean and ready by helping the massage therapist with laundry and folding.

Kept accounts in balance and ran daily reports to verify totals.

Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage.

Maintained transaction security by verifying payment cards against identification.

Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.

Asked customers questions to meet special requests.

Server- Runner / Maxie’s – Las Vegas 702-***-****) 04/2020 - 09/2021

Deliver drinks and orders to the tables.

Take and place all drink and food orders through POS system.

Process orders and take payments through POS system.

Polish silverware.

Closing and Opening duties.

Answer guest questions and help them with menu inquiries.

Up-sale menu items.

Used quick response and service skills to build relationships with guests, improving customer retention rate.

Confirmed relevant guest information and age requirements.

Help with cleaning and maintenance of the venue.

Provide attentive service to ensure customer retention.

Maintained transaction security by verifying payment cards against identification.

Answer customers’ questions to meet special requests.

VIP Bottle Girl – Cocktail Server / Koi – Las Vegas 702-***-****) 09/2021 - 01/2024

Took reservations over the phone and in person for guests and provided confirmation information.

Up-sale Bottle Service and VIP service.

Take all orders from tables and customers.

Process payments and transactions through POS system.

Make and deliver drinks and orders to the tables.

Help with inventory and supplies.

Answer guest questions and provide attentive service for customer retention.

Opening and closing duties.

Create a joyful environment and VIP treatment.

Deliver energetic and interactive presentation of Bottle Service.

Cleaning and maintenance of the venue.

Creating and nurturing professional relationships with customers to ensure returning happy customers.

Knowledge of alcohol and spirits.

Prepare and organize glassware.

Handling multiple tables and tasks in an efficient manner.

Maintain and comply with applicable health code, dress code, and service standards.

Perform other work-related duties as required.

EDUCATION AND TRAINING

Universidad Catolica Andres Bello – Venezuela 01/2013

LL.B: Law

University of Miami - Miami, FL 12/2015

LL.M. in U.S. & Transnational Law: Law

University of Florida - Gainesville, FL

English Language Institute: English 07/2014

LENGUAGES

- English (fluent)

- Spanish (fluent)

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