Change Management Project
Resume:
Audrey Thibodeau
Meridian, Idaho 83646
**.*********@******.***
Professional Summary
Seasoned Change Manager with experience in IT project management, software/hardware product development, and organizational change. Proficient in designing and implementing change management strategies using the Prosci ADKAR model and adept at leveraging Agile and Scrum principles. Demonstrated expertise in driving digital transformations, developing performance-based training solutions, and leading cross-functional teams to achieve impactful results. Proven ability to diagnose performance issues and implement effective solutions tailored to diverse organizational needs.
Core Competencies
• Change Management Strategy
• Prosci ADKAR Model
• Agile & Scrum Methodologies
• Digital Transformation
• Training & Development
• Stakeholder Engagement
• Risk Management
• Performance Improvement
• Project Management
• Communication & Leadership
Professional Experience
Change Management Manager (Contract)
Sandia National Laboratory, Albuquerque, NM
November 2023 – Present
• Developed and implemented a change management strategy utilizing the ADKAR model to drive labs-wide product adoption.
• Designed and rolled out a comprehensive training strategy, including online and instructor-led methods, ensuring performance-based outcomes.
• Created and implemented user acceptance testing strategies, including metrics to measure user satisfaction and system performance.
• Managed communications, including crafting monthly newsletters and various presentations to support change initiatives.
Director of Technical Publications
Bright Pattern, San Francisco, CA
April 2022 – June 2023
• Directed the creation and implementation of technical documentation strategies, including release notes and training articles.
• Recruited, trained, and supervised a team responsible for all technical publications, enhancing performance and knowledge transfer.
• Developed and delivered a three-day product bootcamp, addressing knowledge and performance gaps within the team.
• Standardized project management processes and created performance evaluation metrics aligned with KPIs and OKRs.
Lead Trainer: Change Management
National Grid, Waltham, MA
May 2021 – April 2022
• Led the development of training programs for enterprise-wide digital transformation and change management framework implementation.
• Designed and delivered Agile and Scrum training for a 2,500-person IT division, supporting a transition to product management.
• Created an internal Product Management Certification program and introduced e-learning modules to reduce training costs and support changeover. Project/Product Manager
Sealite, Tilton, NH
March 2018 – September 2018 (Contract), June 2020 – May 2021 (FTE)
• Managed four multimillion-dollar military airfield lighting projects, leading cross- functional teams and ensuring project success.
• Developed and implemented project management SOPs and process improvements, including daily status meetings and stakeholder communication.
• Created training and user documentation for high mobility airfield lighting systems, enhancing product understanding and launch readiness. Senior Analyst: PMO and Gas Business Enablement
National Grid, Waltham, MA
October 2018 – May 2020
• Drove process improvement strategies across a $500M digital transformation program, assessing and resolving gaps.
• Developed process maps and training programs to support organizational change and streamline data management practices.
Agile Lead/Scrum Master
FIS, Remote
November 2016 – February 2018
• Managed implementation projects in the banking and financial services sector, overseeing requirements translation and backlog grooming.
• Coached teams in Agile and Scrum practices, leading to improved efficiency and reduced defects.
Technical Writing Manager
IKASYSTEMS, Southborough, MA
March 2014 – July 2016
• Led a team in creating technical documentation for product releases and enhancements.
• Implemented Jira and Confluence for streamlined documentation processes and improved team communication.
Sr. Technical Writer and Special Projects Manager
EFI, Meredith, NH
August 2008 – March 2011 and January 2013 – March 2014
• Managed the development of custom web-application addons and service engineering documentation, improving team performance and product documentation. Contract Technical Writer
AFL-Noyes, Belmont, NH
June 2012 – December 2012
• Authored service manuals and manufacturing procedures for fiber optics equipment. Sr. Training and Documentation Developer
TomTom, Lebanon, NH
Dates
• Developed e-learning modules and supporting technical documentation for digital map editors.
Technical Writer
Bottomline Technologies, Portsmouth, NH
Dates
• Wrote and updated release notes and user manuals for software releases. Technical Writer
Shaw Environmental & Infrastructure, Los Alamos, NM and Stoughton, MA November 2004 – May 2006
• Developed operating procedures, technical work documents, and safety plans in compliance with federal and local regulations.
Education & Credentials
Master of Science in Organizational Performance & Workplace Learning Boise State University, Boise, ID
December 2023
Bachelor of University Studies in Journalism & History University of New Mexico, Albuquerque, NM
July 2002
Associate of Science in Paralegal Studies
Metropolitan College of Court Reporting, Albuquerque, NM December 2001
Certifications:
• Prosci Certification in Change Management
• Prosci Enterprise Change Management Bootcamp
• Product Management Certification, Product School (Credential ID 41523204)
• Certified Scrum Master, Scrum Alliance (Credential ID 000478604)
• Leading SAFe & SAFe 5.0 Certification, Scaled Agile, Inc. (Credential ID 08556588- 4424)
• SAFe 5.0 Program Consultant, Scaled Agile, Inc. (Credential ID 936*****-****) References
Available upon request.
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