Customer Service Data Entry
Resume:
NANCY STEVENS
Mansfield, OH *****
****************@*****.***
I have strong leadership skills along with strong Customer Service and Data Entry skills. I am a team player. Work Experience
Post Sales Customer Service
Pentair
July 2021 - March 2024
Responsibilities
Order entry through SAP software:
(Obtained requests either through email or
through phone calls)
Submitted Return Goods Authorizations for
customers that needed products returned for
either repair or incorrect products received.
Also submitted Warranty claims for items
repaired under warranty
Customer Service Consultant
Lixil Water Technology (Grohe)
April 2019 – May 2021
Responsibilities:
Receive calls from customers that need assistance
with warranty and technical assistance with Grohe
Faucets.
Skills:
SAP – Order entry system
Cisco Finesse – Call monitoring system
Excel
Outlook 10
Subscription Management Customer Service Rep
McGraw Hill Education
May 2018 – Sept 2018
(Through Temporary agency – Dawson Resources)
Responsibilities:
Obtained and processed contracts for books and
online subscriptions.
Business Development Center Lead
Craig Smith Auto Group - Galion, OH
September 2016 to May 2018
Responsibilities:
Call, text or email up to 100 customers a day to schedule appointments for our Sales Consultants. Received internet inquiries and chats from outside sources for appointments as well Have the internet leads coming into my cell phone constantly and monitor them 24/7. Report monthly stats to the General Manager each month for total number of appointments made and how many of those were converted to sales. Schedule appointments for our service department Receive all calls coming into the dealership and distribute accordingly. Manage the daily work load between the reps and ongoing throughout the month. Manage the scheduling of the department monthly.
Skills used:
Dominion Autobase for our client database
Program Appointment Board through a gmail.com account Program a Mango Sign to show current appointments to sales team MS Excel
MS Word
Microsoft Outlook 2010
Microsoft Windows 2010
Shopwatch (service department database)
Advanced Technical Assistant
Centurylink - Mansfield, OH
December 2000 to July 2016
Responsibilities
My first responsibilities were to receive incoming calls in the Business Customer Access Center. We maintained and restored service to POTS lines and Centrex systems for business customers only. Appointed to the Small Business Sales where we transitioned from service to sales on each call for such items as High Speed internet, features, additional lines. etc. Quotas for these services were met each month. Appointed to the Data/Circuit Group and maintained and restored services to various Data circuits. We worked between our customer service group and the Central office associates in great detail. Appointed to work from home for the position of High Speed Data technician. We mainly restored high speed data services to residential customers. I transitioned from that team to High Speed Data Tier 2 where I assumed coaching duties.
Skills Used:
PBX systems/ Centrex systems
NIBS
Ensemble for billing purposes
Avaya
Jabber
Troubleshooting high speed internet issues
Learning how to diffuse irate customer issues
Sales for high speed data products and services
Assistant Manager
Richland Bank - Mansfield, OH
1997 to 2000
Responsibilities
Head Teller - Ontario Branch 1 year
Appointed to Assistant Manager - Ashland Road Branch Opening/Closing Accounts - Checking, Savings, Certificates of Deposits, etc Processing residential/commercial loans
Operating a Teller Window when needed
Auditing Teller's cash drawers monthly
Calling customers for delinquent accounts
Responsible for overseeing daily vault shipments
Managing staff schedules monthly
Responsible for the branch in the absence of the Manager Skills Used:
Using Loan Platforms
Operating Microsoft Windows
Teller machine software
Various office skill such as typing, calculator, etc. Data entry
Bookmasters - Ashland, OH
1995 to 1997
Responsibilities
Received calls from customers needing to order books from publishers. Also input information for new publishers using our services.
Skills Used:
Data entry and telephony skills
Medical biller/admitting
People's hospital - Mansfield, OH
September 1991 to July 1992
Responsibilities
Billed insurance companies as well as admitted patients. Also general office duties.
Skills Used:
Medical billing
Acquired skills for admitting patients
Financial Control Analyst
Bank One of Mansfield - Mansfield, OH
June 1980 to September 1991
Responsibilities
Proof Operator -
Operated proof machine - encoded daily transactions Computer Data Technician -
Ran all documents through sorter producing reports which were reconciled to the checks that had been processed - ultimately balancing the bank for the day.
Also manually keyed all ATM receipts into the database each day. Financial Control Dept. -
Reconciled Federal Reserve statements to the general ledger. Accounts payable
Reconciled rejected items each day
Skills used:
Proof machine operation
Knowledge of debit/credit, general ledger system
Utilized ADP system for Accounts Payable
Education
High school diploma in Data Processing
Lucas High School - Lucas, OH
June 1977 to May 1980
Awards
Salutatorian of Graduating Class of 1980
May 1980
Graduated with 3.8 GPA
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