Customer Service Sales Consultant

Patrick Pierre

Email: ************@*****.***

Phone: 786-***-****

Objective:

A seasoned business professional with robust problem-solving skills, eager to contribute to a reputable organization's success. Passionate about growth, teamwork, and performance, aiming to enhance operational efficiency and profitability.

Experience:

Endurance Warranty – Customer Retention (Remote)

June – 2024 - Present

Handle a high volume of inbound calls from customers and retain customer business.

Identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement possible contract negotiations.

Processed payments and set up payment arrangements to resolve customer accounts.

Help explain contracts and manage existing customer relationships that give them their peace of mind and worry-free driving!

Everything Breaks LLC – Customer Service/Closer (Remote)

July 2023 – April 2024

Engage with potential customers via phone and email, understanding their needs for extended warranty services on cars and homes.

Utilize persuasive selling techniques to navigate customers through the sales process, addressing concerns and highlighting the value of our warranties.

Maintain detailed customer interaction records in our CRM.

Direct Solar Point - Customer Service Sales Consultant (Remote)

December 2019 - June 2023

Identified and attracted new customers through various strategies, significantly boosting renewable energy adoption.

Provided current, beneficial renewable energy solutions tailored to customer needs and affordability.

Collaborated on personalized customer offers, emphasizing savings and environmental impact.

I have fostered lasting customer relationships with reliable, top-notch service.

SEACOR Island Lines LLC – Customer Service/Logistics

Ft. Lauderdale, Florida July 2013 - November 2019

Served as a liaison among warehouse, terminal, dispatch, and island agents, ensuring timely cargo delivery.

Managed cargo flow and export documentation in compliance with regulations, tracking import-export market trends.

Home Serve U.S.A. – Account Manager

Miami, Florida March 2010 - May 2013

Achieved sales and quality targets through proactive outbound calls and effective customer service.

Employed upselling strategies to enhance revenue growth.

United Acceptance Inc. – Team Manager

Smyrna, Georgia August 2007 - April 2009

Led and developed a team, resolving work-related issues and handling escalated customer calls.

Ensured account accuracy and compliance with company policies through continuous customer interaction.

United Acceptance Inc. – Collection Agent

Smyrna, Georgia November 2006 - August 2007

Conducted collection activities for delinquent accounts, managing credit runaways and fraud, and reporting to the Credit Bureau.

Education:

Sheridan Tech Center - Business Management/Supervision, 1998 - 2000

Ft. Lauderdale Art Institute - Film & Video Production, 2002 - 2004

Skills:

Microsoft Office Suite

Experience with Oracle CRM, Five9 and Accurint.

Professional development courses in leadership, team management, and effective communication.

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