Desktop Support System Analyst
Resume:
Eugene C Braxton
SUMMARY
A+ and Microsoft Certified Product Specialist providing field/desktop support to end users in hospital, law firms, and banking environments. Installed and supported Office 2003, 2007, 2010, 2013, and 365 on desktops and laptops.
Currently, completing Windows 7/10 updates for various banking clients for branch and back office locations.
Copid19 Rollouts and Break Fix for laptops and desktops for Home users During Covid19 Break out.
PROFESSIONAL EXPERIENCE
Present Contract 5 Month contract GE Aviation Lynn July-10-23 to 12-06
Desktop Support Engineer LVL 3 Executive support
Clients include: Confidential Client: Supported over 400 Users Concierge
This is a Multiple on-site desktop Laptop support position that supports Multiple Remote Sites.
Remote sites are handled via Remote tools, as much as possible, with leveraged personnel assisting with remote
desk side touches when required, high visibility location for Clients, Provides PC troubleshooting, repair, installs and
moves. Software Installs, basic familiarity with server and LAN Functionality/operation to assist remote engineers
during Troubleshooting and repair.
ECB Data Systems, Mattapan, MA
12-06/2023 – present
IT Consultant
Supporting local hospitals and law firms in the Dorchester area
PC rollouts and updates for Dell, HP and Lenovo, Mac setups and service products for offices
Perform office moves and IT support for server swap outs
GE Aviation Lynn July-10-23 to 12-06
Desktop Support Engineer LVL 3 Executive support
Boston, Massachusetts
This is a Multiple on-site desktop Laptop support position that supports Multiple Remote
Sites.
Remote sites are handled via Remote tools, as much as possible, with leveraged personnel
assisting with remote
HCL/Eteam Representing Confidential Client in Boston Mass
March -2022 to February 03-2023 II Level Tech Support Haemonetics.com Boston Mass
This is a Multiple on-site desktop Laptop support position that supports Multiple Remote
Sites.
Remote sites are handled via Remote tools, as much as possible, with leveraged personnel
assisting with remote
This is a Multiple on-site break/fix Executive desktop support and break/ fix position that supports Multiple Remote Sites. Remote sites are handled via Remote tools, as much as possible, with leveraged personnel assisting with remote Disk High visibility location for Clients, Provides PC troubleshooting, repair, installs and moves. Software Installs, basic familiarity with server and LAN Functionality/operation to assist remote engineers during Troubleshooting and repair.
LAB assists and all-around coverage for United States. Working with My Counterparts in Mexico Canada and Europe and Asia.
Volt / Maintech, MA, NH, RI Locations
10/2016 – 05/2018
Sr. Desktop Support Engineer
Clients include: Bank of America, Santander Bank, Supported over 3000 Users
This is a Multiple on-site desktop Server support position that supports Multiple Remote Sites.
Remote sites are handled via Remote tools, as much as possible, with leveraged personnel assisting with remote desk side touches when required, high visibility location for Clients, Provides PC troubleshooting, repair, installs and moves. Software Installs, basic familiarity with server and LAN Functionality/operation to assist remote engineers during Troubleshooting and repair.
Also Doing Windows 7 and 10 upgrades branch and Back offices for Mass. NH, RI
ECB Data Systems, Dorchester, MA
05/2016 – 10/2016
IT Consultant
Supporting local hospitals and law firms in the Dorchester area
PC rollouts and updates for Dell, HP and Lenovo products for offices
Perform office moves and IT support for server swap outs
Lahey Health, MA and NH Locations
01/2015 – 12/2015
Sr. Desktop Support Analyst / MIS Contract Epic tech
On-site desktop support conversion position that supports multiple sites.
Remote sites are handled via Remote tools, as much as possible, with leveraged personnel assisting with remote desk side touches when required, high Visibility location for Clients
Provides PC troubleshooting, repair, installs and moves.
Software Installs, basic familiarity with server and LAN Functionality/operation to assist remote engineers during Troubleshooting and repair.
Also Doing Windows 7 upgrades for Burlington and Beverly and port smith offices to configure and deploy EPIC ready workstations, printer’s Anesthesia carts and OR equipment updates
Computer Sciences Corporation, Boston, Framingham, MA
11/2013 – 12/2014
Sr. Desktop Support Analyst
Zurich Boston, Zurich Framingham Mostly Boston Site count as 1 site for two
Hired to singly manage 6 sites Confidential.
Aon Boston, Aon Hewitt, Aon Benfield
Raytheon Andover, and General Dynamics EB Quincy
Windows XP/ 7 installation and deployment. SCCM OSD, ImageX imaging Ghost 11 desktop imaging technology.
Office 2003/ 2007/2010 /2013 installation and support. Lotus Notes Support. Novell file and print service support. McAfee Virus Scan 8.7i / Symantec Antivirus installation and support. Printer support.
Blackberry/ iPhone/ iPad support and configuration. Windows wireless support. Batch file creation and VB scripting. Multiple vendor desktop and laptop support. Remedy and TWOS ticket management system experience.
System Center Configuration Manager (SCCM) reports/ software automation. Cisco/ Avaya IP phone configuration.
Hands on support for server/ network/ telecom equipment. Virtual machine, Linux, Apple iOS support experience
Computer Sciences Corporation
11/2012 – 11/2013 Desktop Support Technician Confidential Sites.
IT Contractor
Rollout of windows 7 Laptops and Desktops for windows 7 64 Bit OS
Terra Strategies, Cambridge, MA
08/2012 – 11/2012
Canvasser, Lead Canvasser Supervisor
Manager Campaign Office Cambridge Mass.
This was a beat the ground central and eastern Mass Campaign to elect Elizabeth warren Senator of Massachusetts against Senator Scott Brown.
Computer Sciences Corporation
05/2012 – 08/2012
Desktop Support Technician Confidential Sites.
On-site desktop support position that supports also 4 remote Sites.
Remote sites are handled via Remote tools as possible with leveraged personnel assisting with remote desk side touches when required, high Visibility location for Clients, Provides PC troubleshooting, repair, installs and moves. Software
Installs, basic familiarity with server and LAN Functionality/operation to assist remote engineers during Troubleshooting and repair.
Also Doing Windows 7 upgrades for Burlington and Denver offices and configure and deploy Apple MacBook Intel Core 2 Duo 2.0 GHz / 2048MB / 160GB / TFT13.3 / DVDRW / Mac OS X v10.5 Leopard with IPhone 4S
Boeing Defense, Space & Security
11/2011 – 03/2012
Manufacturing Consulting IT Specialist
On-site senior desktop /junior System Administrator support position that supports 3 remote Sites.
Sites which were handled via Remote tools when possible with leveraged personnel assisting with remote desk side touches when required, high Visibility location for Clients, Provides PC troubleshooting, repair, installs and moves.
Software Installs, familiarity with server and LAN Functionality/operation to assist remote engineers during Troubleshooting and repair. In addition, Setup, configures, and Help configure AOI systems Valor Systems and SMT Line.
MathWorks
06/2010 – 08/2010
Rollout Specialist
Rollout of windows 7 and DEB5 Dual boot PC and configure Lenovo laptops for windows 7 64 Bit OS
Computer Sciences Corporation
04/2010 – 06/2010
Desktop Support Technician
On-site desktop support position that supports two Main Building also 7 remote Sites.
Remote sites are handled via Remote tools as possible with leveraged personnel assisting with remote desk side touches when required, high Visibility location for Clients, Provides PC troubleshooting, repair, installs and moves.
Software Installs, basic familiarity with server and LAN Functionality/operation to assist remote engineers during Troubleshooting and repair. Also must maintain Backup tape management for local and remote sites.
ECB Data Systems
03/2009 – 04/2009
Network setup and Configuration
Setup and configure security and Antivirus for Realtors offices for Client and recover Data attacked by worm at time
Sun Life
11/2009 – 12/2009
System Build Specialist
Rollout of windows XP and Configure user protocols for PC and configure Lenovo laptops for windows 64 Bit OS
ECB Data Systems, Dorchester, MA
02/2009 – 11/2009
Network setup and configuration
OPP Inc. Small Fleet services company setup server and instruct client personnel in usage
Merck EMD Serono, Rockland, MA
10/2008 – 02/2009
Sr. Contract Consultant: Rockland PC Conversion Project Support Analyst / MIS Contract
Performed on-site service for system conversions and other multi-vendor PC’s.
Provide high level of professional, competent technical support.
Provide chemists and scientists with new corporate image.
Provide expert installation and testing of scientific software and resolve all issues with image in a timely manner.
Newton-Wellesley Hospital, Newton, MA
05/2008 – 08/2008
Sr. Desktop Support Analyst / MIS Contract
Performed on-site service for system conversions and other multi-vendor PC’s.
Provide high level of professional, competent technical support for Doctors’ offices and Labs
Provide HP Printer support changing fusers and rollers and diagnostic printer support as requested.
Update all call issues using hospital Ticket tracking system and helping user’s setup pc login and domain rights on partners Network.
ECB Data Systems, Dorchester, MA
08/2004 – 05/2008
Network Design Analyst
Performed on site service for systems conversions, and other Multi-vender PC. NT40 Win98, 95, 2000, windows7 pro, 2003, XP, Vista, and Unix Desktop setup and configurations using msi, batch files and Script Logic.
Provided technical support to small and New Enterprises with Personal Computer/Network issues, Resolved and Built Custom images using Ghost 7.5, and 80, Consult and Design Small office security systems and secure Office PC from Virus attack and outside attack, Firewall security script installation and configuration, and database setups and customization.
Build and customize Dell IBM ThinkPad and Sony Laptops with up to date security fix and updates, analyze system strengths and weaknesses for application deployment for small office security systems
Test and evaluate Imaging with Ghost software Windows 7 pro Windows Ultimate both 32 bit and 64-bit OS.
Mac Desktop installs for certain divisions and support Panther.
Houghton Mifflin Co.
10/1999 – 08/2004
Sr. Desktop Support Analyst
Performed on site service for systems conversions, and other Multi-vender PC. NT40 Win98, 95, 2000, XP, Unix Desktop setup and configurations using Smart stream Office. Helped Implement Blackboard integration process for our division and McGraw-Hill’s.
To provide technical support to employees with Personal Computer/Network issues, interact with clients and other members of the IT department and outside sources to resolve technical Issues.
Provide timely follow-up to client issues, problems and questions.
Trouble-shoot and correct hardware and software problems.
Install and configure personal computer hardware and software.
Work on IT special projects.
Allied Domeq Retailing USA, Duncan Donuts Randolph, MA
03/1999 – 10/1999
Sr. Desktop Support Analyst / MIS Support
Performed on site service for systems conversions and other Multi-vender PC, NT40 Win95, 98 Unix Desktop setup and configurations using Exceed.
Provided high level of professional and competent technical support for Desktop and Server installations, Utilizing Seagate win installer.
Protocols: NetBEUI, IPX/SPX NDIS 3.0 and TCP/IP.
Proficiency with Microsoft client and server technologies
Proficiency in appropriate networks, products and protocols.
Strong technical aptitude
Raytheon Systems, Tewksbury, MA
01/1999 – 03/1999
Sr. Desktop Support Analyst / MIS Support
Performed on-site service for system conversions and other multi-vendor PC’s.
Provide high level of professional, competent technical support.
Responsible for creating Y2K testing scripts.
Responsible Also for3rd level escalation tickets for all of Raytheon Departments
TECHNICAL SKILLS
PC: Compaq, IBM, NEC, HP, Dell, Epson, Gateway, Leading Edge, NCR Nextel, Apple, Mini, IBM AS/400, Series 1. Digital Alpha 1000(s), 2000
NOS: Novell NetWare v3.1 - v4.1
Servers: Windows NT v3.5 - v4.0 -v2000 -v2003 2008 R2 2012
OS: DOS all levels, Windows All Versions, MAC OS: 8 and 10, Micron, and generic brands.
Hardware: Local & Wide Area Networks, Peer to Peer, Client Setter. Token Ring.
Twisted Pair, Ethernet, HP, Laser Jets, Laptops, Printers, Plotters, CD-ROM's, Dell, AST.
Compaq, Toshiba, IBM ThinkPad's, Gateway. Panasonic.
Epson, (Motorola. US Robotics & Hayes Modems), Seagate SCSI & Western Digital Hard Drives and Ethernet & Intel NIC Cards Software: Windows All Versions, OFFICE All Versions, Internet Assistant, DOS (all levels), Norton Utilities/Anti-Virus, MacAfee, SOHO, ProComm, Reflections 4.0/5.0, Restrac 4.0/4.1, Hire 3.0/3.11, Lotus Notes. Meditech Blackboard Setup and Testing.
Lotus Suite, CC Mail, MS Mail Outlook 802 WordPerfect. Blackboard Setup and Testing
MS OFFICE 2003/2007/2010/2013 & Harvard Graphics Exceed, Rumba, IBM DB2, Seagate WINSTALL 5.1 6.0. •VMWare View
VMware vSphere RDS application hosting Citrix XenApp
Proficiency with Microsoft client and server technologies
Proficiency in appropriate networks, products and protocols.
Strong technical aptitude
EDUCATION
Massasoit Community College, Brockton, MA
Associates, Business Administration
Boston University, Boston, MA Northeastern University
Course: Computer Networking Technician Coursework in Computer Programming
CERTIFICATION
Women’s Technical Institute Course: Computer Networking Technician
Certificate: A+ Certification Microsoft Certified Product Specialist
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