Customer Service associate, Delivery driver, Sales associate
Resume:
Shelby Cooper
Manistee MI ***** • 231-***-**** • *****************@*****.*** • WWW: Bold Profile
Professional Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
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Skills
• Strong Work Ethic
• Computer Skills
• POS system operations
• Problem-solving skills
• Multi-tasking strength
• Excellent people skills
• Stocking and Receiving
• Active Listening
• Teamwork and Collaboration
• Calm and Professional Under Pressure
• Cleanliness and hygiene
• Attention to Detail
• Sales Training
Work History
Sales Associate, 08/2024 to Current
AutoZone – Manistee, MI
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers. Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
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Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
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• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used in-store system to locate inventory and place special orders for customers. Dasher, 01/2024 to Current
DoorDash – Manistee, MI
• Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency. Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
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• Enhanced communication with customers through proactive updates on order status.
• Maintained excellent ratings by consistently delivering orders in a professional manner.
• Verified orders prior to completing deliveries to avoid customer complaints. Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
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• Boosted overall delivery performance by staying up-to-date on platform updates and best practices. CSA - Customer Service Associate, 12/2021 to 04/2023 Wesco – Manistee, MI
Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
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• Increased sales through effective product recommendations and upselling techniques. Balanced multiple priorities during peak times while maintaining composure under pressure situations.
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Ensured compliance with all company policies regarding refunds or exchanges while providing excellent communication skills towards upset customers.
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Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
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Monitored daily store performance metrics, identifying areas of improvement to drive continuous growth in revenue generation capabilities.
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• Answered customer questions about product availability and shipment times.
• Responded proactively and positively to rapid change. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Exhibited high energy and professionalism when dealing with clients and staff. Server, 12/2018 to 07/2019
North Channel Brewing Co. – Manistee, MI
• Worked with POS system to place orders, manage bills, and handle complimentary items. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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• Bussed and reset tables to keep dining room and work areas clean. Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
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Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
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Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
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Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
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Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
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• Checked guests' identification before serving alcoholic beverages. Bartender, 10/2017 to 02/2018
522 Pub N Grill – Manistee, MI
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Contributed to a positive work environment through effective teamwork and communication with colleagues.
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• Followed alcohol awareness procedures for preventing excessive guest intoxication. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
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Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
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Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
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• Followed strict recipes and drink measurements to minimize product used.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification. Customer Service Associate, 09/2014 to 09/2017
Shell – Manistee, MI
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
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Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
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Informed customers about special promotions and provided detailed information for various products.
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• Increased revenue by cross-selling and upselling products and services. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
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• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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Education
High School Diploma: 04/2015
Casman Alternative Academy - Manistee, MI
Certifications
Food Safety 10/01/19, Present.
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