Customer Service Office Manager
Resume:
Maria J. Franquinez
Lawreceville GA,30044
*****.************@*****.***
OBJECTIVE: To obtain a long term employment in the Administrative Department of a company that offers a challenging and rewarding career where I can provide competent and reliable bilingual services.
SUMMARY OF QUALIFICATIONS
Fluent in English and Spanish
Ability to work efficiently in a timely
manner
Good organizational skills and ability
to work effectively as part of a team
Excellent Analytical/Problem Solving
skills
Energetic, customer service oriented
professional with excellent public
relation skills
EDUCATION:
South Cobb High School June 2001
G.P.A. – 3.0
Computer Skill
Software Applications: Microsoft
Word, Excel, Deal Pack, Day Break
Office Systems: Wind9X,
WinNT/XP
EXPERIENCE:
All Credit Acceptance Co. LLC December 2005 – March 2012 Office Manager
● Preparing payroll, Tracking budget expenses
● Negotiated the purchase of office supplies and equipment in accordance with company purchasing policies and budgetary restrictions
● Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance of office equipment
● Managed and oversaw administrative functions to ensure all reports were processed efficiently and in a timely manner
● Reviewed clerical and personnel records to ensure accuracy
● Scheduled and coordinated office holiday events
● Analyzed and organized office filing system and information management
● Prepared and reconciled monthly bank reconciliations
● Reconciled daily cash deposit receipts and prepared Accounts Receivable reports
● Processed Western Union payments and reconciled online reports
● Maintained and ensured proper processing of dealer titles
● Notarized and processed the affidavit of repossession forms (T-16)
● Successfully managed car insurance claims
● Assisted Accounts Payable department with payment procedures
● Resolved customer and bank issues involving electronic transfers payments Collection Specialist
● Responsible for collecting on all outstanding accounts
● Successfully resolved payment disputes with past due customers
● Assisted in skip tracing efforts for location of debtor
● Negotiated and restructured loan re-payment arrangements
● Provided knowledgeable advice to clients regarding their accounts
● Accurately processed credit card payments for bilingual customers
● Excelled in establishing good customer rapport
● Consistently achieved goals placed by management
● Responsible for training employees in the Collections Department
● Supported manager for the authorization of the repossession of vehicles
● Utilized helpful communication and follow up skills Storelink Retail Group, Atlanta, GA March 2005 – September 2005 Sales Associate
● Accurately recorded and updated product database using personal digital assistant
● Created and maintained product displays on a weekly basis
● Controlled inventory management, ordering and stocking
● Tracked and processed product shipments
● Assisted in translating product information to customers
● Updated product orders using computerized system
● Submitted and processed defected product claims
● Successfully resolved customer complaints and concerns
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