Customer Service Representative
Resume:
ARIADNA CRUZ
S U M M A R Y
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
E X P E R I E N C E
Customer Service Representative
Bells finance McAllen, Texas January 2023 - November 2023
Assisted customers with loans according to income requirements and previous loan history.
Developed positive relationships with customers through friendly interation when providing a loan sales.
Resolved complex problems by working with difficult clients to provide meeting with payments as per contract that was signed.
Provided adequate collection house visits according to non compliance of company for non payments of customers.
Provided education on Customer requirements in order to provide a loan.
Finalized and sealed loans that had been successfully payed to merchant. Answered phone questions on customer requirements and processed notation according to the call.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Provided exceptional customer service to ensure customer satisfaction. Provided excellent customer service to resolve customer complaints in a timely manner.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Cashier
Servy Express Drive Mission, Texas January 2020 - December 2022
Maintained cleanliness of checkout area including countertops, registers, windowsills and floor.
Trained new team members in cash register operation, stock procedures, and customer services.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Delivered high level of customer service to patrons using active listening and engagement skills.
Counted and balanced cashier drawers.
Boosted customer satisfaction levels by going extra mile to personalize service for
C O N T A C T
**************@*****.***
Mission, TX, 78572
S K I L L S
Call Management
Inbound and Outbound Calling
Report Generation
Product Knowledge
Consultative Sales
Complaint resolution
Paperwork Processing
Scheduling
Data Entry
Appointment Scheduling
Client Relations
Microsoft Excel
Payment Processing
Problem-solving abilities
Positive and professional
Documentation
Office equipment proficiency
Call triaging
Product Education
Adaptive team player
Courteous demeanor
Coordination
Customer Service
Critical Thinking
Customer Relations High-energy attitude
E D U C A T I O N A N D T R A I N I N G
High School Diploma
Premier High School, Mission, Texas
each customer.
Adhered to social distancing protocols and wore mask or face shield.
Stocked shelves with merchandise when needed.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card or automatic debit.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Issued receipts, refunds, credits or change due to customers. Conducted price checks for special orders or discounts as requested by customers.
Resolved customer complaints professionally in accordance with company policy. Performed other duties as assigned by management.
Assisted customers over the phone regarding store operations, product information and order placement.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Greeted customers and answered any questions they had about the store's products and services.
Answered customer inquiries regarding store policies and procedures.
Balanced daily transactions on a computerized point-of-sale system.
Followed company security procedures for handling large sums of money.
Ensured compliance with all safety regulations within the store environment. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Worked closely with front-end staff to assist customers.
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