Quality Assurance Control

SKILLS

EXPERIENCE

Adelina Martinez

209-***-**** *************@*****.*** STOCKTON, CA 95207

Seasoned Quality Assurance Lead with a robust background at Pitney Bowes, adept in Quality Control Testing and demonstrating exceptional teamwork and collaboration. Spearheaded internal audits and process enhancements, signi cantly improving operational e ciency. Renowned for reliability and a positive attitude, excelling in multitasking and strategic decision-making without compromising quality.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to di ferent processes and drive company objectives. Resourceful and results-driven with a passion for growth and e ciency to meet company needs and increase service value.

• Quality Control Testing • User Acceptance Testing

• Strategic Decision-Making • Performance Testing Expertise

• Teamwork and Collaboration • Multitasking

• Problem-Solving • Time Management

• Multitasking Abilities • Problem-solving abilities

• Adaptability and Flexibility • Reliability

• Professionalism • Documentation skills

• Teamwork and Positive Attitude • Workload Management

• Team Mentoring • Performance Testing

• Pro cient with JIRA Training and Development of new hires and Associates

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Experience with data collection and root cause

analysis (this is formal terms for research errors)

• • Microsoft suite pro cient

QUALITY ASSURANCE LEAD

Pitney Bowes

STOCKTON, CALIFORNIA

November 2020 - August 2024

• Assisted in training new team members on best practices related to quality assurance activities.

• Conducted internal audits to assess the e fectiveness of existing quality control systems.

• Performed manual testing and white glove process for the products on our new clients.

• Audit manual scales and automated scales on daily basis.

• Provided feedback and recommendations to client services for the client's products.

• Documented and report technical problems on any automation inside the facility.

• Identi ed, analyzed and documented problems with program function, output, online screen, and content.

• Identi ed ways to improve e ciency in operations and implemented process changes.

• Participated in ongoing training to enhance own job skills and knowledge.

• Demonstrated ability to manage multiple tasks while remaining adaptable and exible. EDUCATION

LANGUAGES

• Checked/ Audit all inbound/outbound shipments.

SECRETARY

J- Marie Real Estate

Mandaue, PHILIPPINES

July 2007 - June 2010

• Developed and maintained e fective working relationships with clients, vendors, and sta f.

• Opened, routed, and distributed incoming mail to sta f members.

• Performed data entry and generated reports.

• Processed documents and materials, disseminating information in compliance with administrative guidelines.

• Made copies of correspondence and other printed material.

• Facilitated requests by answering or referring customer inquiries in person or on telephone.

• Completed activities and delivered scheduled services to coordinate assigned projects or program components.

• Organized o ce supplies inventory to ensure timely ordering of materials when necessary.

• Drafted, proofread, and edited con dential correspondence and documents.

• Covered for receptionist and administrative team members by answering telephone and distributing mail. Make contracts like the Deed of Sale; processed the transfer of titles and walk through all the procedures that the client needs.

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• Solving issues and attending all the meetings that the company required. SECRETARY/ RECEPTIONIST/ DENTAL ASSISTANT

Jorgio's dental Clinic

Cebu, PHILIPPINES

September 2004 - March 2007

• Covered for receptionist and administrative team members by answering telephone and distributing mail.

• Scheduled and con rmed appointments for clients and customers.

• Greeted visitors or callers to handle inquiries or direct to appropriate personnel.

• Assist the dentist on every procedure on the clients.

• Learned how to developed tooth x-rays and identify all the equipments that the dentist used.

• Managed inventory for o ce supplies and dental supplies.

• Authorized to purchased all the items that is needed.

• Deposit checks/ cash to the bank.

• Multi- tasking on this job is my best ability.

UNDERGRAD IN COLLEGE IN BACHELOR OF ARTS MAJOR IN

PSYCHOLOGY

University Of Cebu, Cebu City, Philippines

Apr 2017

SKILLED IN COSMETOLOGY BUSINESS

DMDP, Cebu City, Philippines

Apr 2017

HIGH SCHOOL DIPLOMA

Holy Trinity College, Ginatilan, Cebu, Philippines Mar 2003

Tagalog, Bisaya

Native

• English

Fluent

•

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