Office Manager Customer Service

SUMMARY

Experienced Office Manager with over ** years of expertise in managing high-volume environments and delivering exceptional customer service. Proven team player with strong self-motivation and excellent organizational skills. Proficient in handling high-volume calls, processing applications, and managing customer data with precision. Skilled in filing and liability recovery, consistently ensuring efficient and effective office operations. SKILLS

Excellent communication and coordination

Skilled in multitasking with time management

Client acquisition and retention

Organizational Skills

Conflict Resolution

Proficient in Microsoft Outlook, Word, and

Excel

Medical terminology

Customer service

Appointment scheduling and management

Patient intake assessment

Accounting

Ability to work Independently

Self-motivation

Strong communication skills

Emotional intelligence

Documentation and record-keeping

EXPERIENCE

OFFICE MANAGER / SURETY AGENT ROCHE BAIL BONDS 01/2009 - 01/2021 Licensed by the Department of Financial Services as a Limited Surety Agent. Primary Agent In Charge of a retail insurance bail bond agency. o Duties and Responsibilities included but not limited to:

§ Underwriting of bail bonds in the amount of $6M on average per year.

§ Responsible for all compliance within the agency.

§ Responsible for coordinating motions to be filed with attorney’s offices for judicial circuits around Florida.

§ Responsible for managing potential losses due to forfeitures and judgements caused by defendants

§ Responsible for reporting directly to ownership on a weekly basis all bonds executed by the agency, all premiums collected and all monies due to the surety company,

§ Responsible for managing administrative assistants in the offices and also scheduling other licensed agents.

OWNER/OPERATOR PEREZ BAIL BONDS 01/2001 - 01/2009

Take inbound calls, execute bail bonds, fugitive recovery, manage records and client files, account receivables, account payables, and complete office management and operations. ACCOUNTING CLERK ROCHE SURETY 01/1997 - 01/2001

Draft invoices, reports, and vendor payments; manage correspondence; provide support to senior staff; manage financial statements and organize data for executives. BP BATINA PEREZ

Riverview FL

********@*****.*** / 813-***-****

MEDICAL ASSISTANT FAMILY MEDICAL PRACTICE 01/1993 - 01/1997 Head nurse, pharmaceutical control, taking patient's vitals, administering immunizations and medications, medication counseling, phlebotomy, insurance claims, and clerical office duties. EDUCATION AND TRAINING

SOUTHERN TECHNICAL COLLEGE SURGICAL TECH ASSOCIATES IN SCIENCE 12/2018

FLORIDA SCHOOL OF BUSINESS MEDICAL ASSISTANT DEGREE FLORIDA BAIL SCHOOL SURETY 12/1993 AGENT LICENSE

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