Customer Service Patient Care
Resume:
Shannon Cook
Red Rock, Texas 78662
Mobile: (512) 698- 5747
E-mail: *********@*****.***
Objective
Work experience
To obtain a new and challenging position. Have received CNA license Feb 13, 2016, and CPR license April 18, 2016.
January 2017- present St. David’s South Austin Medical Center Austin, Tx
Working in IMC closely with RN’s to provide assistance in the care of patients, such as bathing, feeding, and a clean environment for the health of the patient. Taking vital signs, removing IV’s, using different medical machines for transport of patients, taking glucose readings, documentation on patients using the Meditech software, training and interviewing of new PCT’s. Working with family members of the patient to make sure their aware and updated on everything that is being presented to them.
April 2016 – January 2017 Warm Springs/ Post Acute Medical Luling Tx
Providing high quality patient care for all patients in a post acute setting, carrying out duties such as changing and emptying of colostomy bags, foley catheters, charting flow sheets such as I & O output for each patient, monitoring of vital signs working with LVN’S and RN’S to assist in dressing changes for wounds, activities of daily living for each patient. Using high lifts and sit to stands for admit patients for weekly or daily weights. Following protocol for infection control.
June 2015 – April 2016 Chisholm Trail Nursing Rehab Center Lockhart Tx
Providing total quality care to residents in a fifty five bed facility such activities of daily living, follow proper infection control techniques, transporting of residents to and from doctors appointments, working with LVN’s and other CNA’s for the safety and comfort of the resident for continuous quality improvement, experience in high lifts and sit to stands. May 2014 – June 2015 Austin Community College classes for Medical Billing and Coding
May 2011 – May 2014 Red Rock Food Mart Red Rock, Texas
Cashier – Food Handler
Customer Service in a fast pace environment preparing food, cooking per customer requests.
Working knowledge of Money Gram, Orlando Valuta, Lottery and cell phone systems for customer billing.
Prepare end of shift closing of all systems and executing transaction reports for following day activities.
Daily activities included but not limited to; cleaning, stocking product, preparing inventory reports for grocery purchases, interface with route deliveries of incoming grocery products.
January 2006 – March 2011 Dunbar Armored Courier Austin, Texas
Commissioned Route Driver:
Transport US and Foreign currency to and from pre-scheduled customer sites in Austin, Round Rock and Georgetown areas.
Prepare daily route schedules prior to next day activities.
Prepare reports for preventative maintenance on armored trucks.
Prepare required reports for all Bank of America ATMs Shannon Cook
1504 Watterson Rd.
Red Rock, Texas 78662
Mobile: (512) 698- 5747
E-mail: *********@*****.***
Scan the barcodes on all money bags as part of security protocol and procedures.
Certified TSA as part of ABIA pick-ups of jewelry and currency.
January 2003 – December 2005 U.S. Securities Austin, Texas
Commissioned Security Guard
Check all buildings according to safety standards and code guide lines.. Registered with Department of Public Safety to carry licensed handgun, Level III Security Guard license, report daily log books each hour for rounds that have been made and what took place at that time.
January 2001 – December 2002 Broad Wing Communications Austin, Texas
Technical Customer Service and Production Support
Provide broad band technical customer service support that included but not limited to;
Prepare customer orders on downtime
Provide trouble shooting expertise for companies
Trouble shoot problems with Cisco routers through an inbound calling system
Adjust and modify equipment in accordance with customer specs September 1996 – December 2000 Dell Computer Austin, Texas
Technical Production and Customer Support
Performed Final Test on all assembly line computers before burn-in process.
Worked on the production line to assemble laptops and desktops.
Reviewed Technical orders prior to production line assembly
May 1994 – August 1996 Wayne Dresser Round Rock, Texas
Production and Assembly Specialist II
Assembly of gas site controllers and pumps for gas stations.
Inspect products per customer specs prior to shipping to Quality Control.
Assisted in various part production on the assemble line as needed.
October 1992 – April 1994 Applied Materials Austin, Texas
Assembly Specialist – Class 100 Clean room
Integrated 5000 mainframe units
Trouble shooting integration issues with teams per ISO
Trouble shoot problems with mother boards, robots and cable wiring of machines
Replace damaged or malfunctioning parts.
Education:
Training:
May 1983 – May 1985
Texas State Technical College – Amarillo, Texas
Level: Associates Degree
Major: Industrial Instrumentation
May 2014 – April 2015
ACC Medical Billing & Coding
May 1986 – March 1990
Shannon Cook
1504 Watterson Rd.
Red Rock, Texas 78662
Mobile: (512) 698- 5747
E-mail: *********@*****.***
U.S. Air Force – Sergeant
Trained in all areas of Communication on Plant Telephone Specialists for military combat readiness. Participated and lead drill’s, and review of production and safety equipment for proper functionality.
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