Customer Service Administrative Assistant

AS ANN SCIBLO

************@*****.*** 562-***-**** Hays, KS 67601

WWW: Online Digital Resume

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Flexible and Adaptable

Self-Motivated

Teambuilding

MS Office

Data Entry

Multitasking Abilities

WORK HISTORY Administrative Assistant Law Office Of Phillip E. 09/2015 - 08/2019 Silverman - Anaheim, CA

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Handled office scheduling and made notes for deadlines, motions and other important dates.

Filed court documents and legal pleadings with court clerk on behalf of attorneys.

Managed accounts and client records of clients, observing confidentiality and extreme discretion.

Answered customer telephone calls promptly to avoid on-hold wait times.

Scheduled office meetings and client appointments for staff teams. Executed record filing system to improve document organization and management.

Set up conference rooms, technology, and materials to facilitate meetings

Restocked supplies and submitted purchase orders to maintain stock levels

Customer Service Representative Law Office Of 07/2006 - 07/2015 Curtis Barnes - Santa Ana, CA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Recommended products to customers, thoroughly explaining details. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns. Answered phone with friendly greeting to create positive inbound calling experience for customers.

Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information. Resolved complaints to satisfy customers and encourage future transactions.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

Followed up with customers about resolved issues to maintain high standards of customer service

Promoted available products and services to customers during service, account management, and order calls

Followed-through on all critical inter-departmental escalations to increase customer retention rates

Receptionist Allied Transportation - Fullerton, CA 10/2002 - 05/2004 Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression.

Confirmed appointments, communicated with clients and updated client records.

Answered central telephone system and directed calls accordingly. Provided clerical support to company employees by copying, faxing and filing documents.

Interacted with customers by phone, email or in-person to provide information.

EDUCATION Ruben S. Ayala High School, Chino, CA 06/1994 High School Diploma

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