General Manager

Contact for Interview: 719-***-****

Sarah Smith, MHRM, CHR *******@********************.***

Albert Patterson

**** ******* **** ******, **, 20708

443-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE

08/2019 – Present Chesapeake Market North Beach, M General Manager

Annual Sales Volume: $2.5 MM

● Hired in as a General Manager in 2019. Managed a team of 25 staff, coached, mentored, and promoted 3 to supervisors.

● Reduced turnover to 35% by creating a fun environment, out and about working with the team.

● Reduced labor cost from 27% to 21% by cross training, forecasting peak period and scheduling accordingly.

● Increased sales 5% by increasing online sales and delivery seizing an opportunity to remain viable.

● Created and maintained an online presence where there was none.

(Reason for looking: Recruited by P&A; growth opportunity and lesser daily commute) MM/2018 – 08/2019 TGIF Waldorf, MD

FOH Manager

Annual Sales Volume: $3.8 MM

● Hired in as FOH Manager, managed 2 locations in Maryland and Virginia.

● Managed a team of 45, coached, mentored, and promoted 10 to leads and supervisors.

● Increased sales by constantly teaching and implementing 11 steps process and faster table turns.

● Increased Guest satisfaction survey from 64% to 85% by offering discounts or free appetizers to customers.

● Recognized by the General Manager on Increasing Guest Satisfaction Survey.

(Reason for leaving: Long daily commute and late nights) 09/2016 – 03/2018 Red Lobster Waldorf, MD

FOH Manager

Annual Sales Volume: $4.0 MM

● Hired in as Bar & Hospitality Manger in 2016, managed 3 locations.

● Reputed as a trouble shooter, sent to help turn around multiple struggling locations

● Increased Guest Satisfaction Survey from 54% to 68% within a couple months of arriving by teaching new company methods, policy, and procedures.

(Reason for leaving: Recruited by TGIF)

01/2015 – 09/2016 Balducci’s McLean, VA

General Manager

Annual Sales Volume: $20 MM

● Hired in as Assistant General Manager in 2015. Promoted to General Manager within 6 Months.

● All Operational/Financial aspects; Training, Development, and P&L.

● Business Planning to include Sales, Costs/Expenses, Staffing, Marketing, Succession, all areas of the business.

(Reason for leaving: An Opportunity to move into Restaurant) ADDITIONAL EXPERIENCE

03/2012 – 01/2015 CVS Annapolis, MD

Store Manager

11/2000 – 03/2012 Walmart Baltimore, MD

Co-Manager/Assistant Manager

EDUCATION

B. A Communications American University Washington, DC

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