Customer Service Special Education
Resume:
Julie Sperling
Santa Rosa, CA. 95407
Although my experience is in a variety of different fields, I’m dedicated, hard working, enthusiastic and flexible in any work environment. My background in special education has also increased my patience and all around determination to reach a goal. High level computer skills and strong experience in diagnosing and solving various needs, as well as, participating in community activities. I also have radio, marketing and TV production experience through college and after. Active musician.. Seeking a position that will allow my skills and abilities to be best utilized in a setting that contributes to society and overall making people's lives better.
Work Experience:
Leslies.com
220 Vintage Way
Management/Customer service/retail agent
6/19 to present
Duties include:
•customer service
•online order processing
•Sales
•water testing
•district management
•client services
•data processing
•training new employees
USCB/Sutter Medical Foundation
1409 Neotomas Ave.
Customer Service Representative
3/18-8/19
Duties include:
•patients account management
•calling and answering phone
•data management
Karma Clothing( 10/16-12/18)
1648 Main Street, Sebastopol
Duties include:
•store management
•inventory maintenance
•daily bookkeeping
•customer service
•cleaning and maintaining floor appearance
Ace Products (1/16-8/16)
1688 Cypress Drive, Petaluma
Duties Include:
•company rep
•knowledge of music instruments and gear
•telephone sales and distribution of musical gear and products
•prioritized and management of client sales and database
•maintain excellent verbal and written communication skills with clients.
•attendance of music conventions, meetings and community functions
•organized weekly press releases and promotions for client sale increases
Sonoma Humane Society (9/14-10/16, part time)
Hwy 12, Santa Rosa
Duties include
•kennel maintenance
•assist in animal care
•adoption services (w potential adopters)
•customer service
•data keeping on animal behaviors
Community Connections, Napa, CA Special Ed 1-1 Behavioralist. (9/10-1/13)
Duties include:
• Teach living and job skills to developmentally disabled.
• Conduct all new staff training.
• Plan and schedule visitation with parent.,
• Deliver career and financial guidance to clients.
Cyprus School, Classroom Teaching Assistant/student teacher, Petaluma (9/09-1/11)
Anova School of Education, Classroom Behavioralist, Santa Rosa, CA (1/09-2/11)
Concurrent jobs – CSN, Anova and CyprusBCRC, Behavior Assistant, Behavioral Counseling Research Center, San Rafael, CA
Duties included for all three positions above:
• 1:1 provided children with disabilities assimilation into regular classroom activities.
• Acted as teacher a classroom environment,
• Assessed, tracked and monitored social skills.
• Handled behavioral/curriculum planning.
• Developed and deliver individual education plans for students
• Participated in parent/teacher conferences and counseling.
• Cared of one student for four years.
• Took students on daily field trips.
Education: completed B.A while working at Q105/ MiX 104.1/Access Music
Sonoma State University, B.A. Communication Studies/Music*Jazz
125 units completed towards MA in Education/Communications (sound engineering and production) (also Credential Program)
Computer Skills: Microsoft Word Programs including Excel, PowerPoint, Quicken, Appleworks, Publisher, Adobe, Photoshop. Have created marketing materials and press releases.
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