Call Center Customer Service
Resume:
Michael Gomes
Sales / Call Center
Katy, TX 77429
************@*****.***
PROFILE
• I am seeking an opportunity in high volume sales or marketing with an established company where I can utilize my
proven ability to communicate with and handle diverse groups and individuals.
• I am a highly motivated, energetic sales professional and sales closer with successful experience in direct sales,
account management, business development, and sales management.
• I work well in high volume atmospheres, have proven customer service and communication skills and meet, if not
surpass, goals and deadlines.
WORK EXPERIENCE
Call Center Lead
North Main Bail Bonds Co
Feb 2018 – Present
• Making 300 to 400 outbound calls per 8 hr shift
• Notifying family members that loved ones are incarcerated in jail and giving accurate pertient
information concerning the bonding process and advantages of bonding with North Main Bail Bonds company.
Account Executive
United States Money Reserve, Houston & Austin TX
Nov 2016 – June 2017
• Successfully completed 90 day training program Austin & Houston offices
• Cold calling perspective clients and develop leads – sales coinage and sell-ups.
• Maintain client relationships including questions, concerns, new product lines and sell-ups.
• Outbound / Inbound merchant services calls to customers on precious metals selling of precious metals, gold bars
and coins.
Bankcard Consultant
Redstone Payment Solutions, Houston, TX
Sep 2014 – Oct 2016
• President Club Member - Sales Winner
• Cold Calling perspective clients and develop leads
• Maintain client relationships including questions, concerns, new product lines and sell-ups.
Sales Manager
Merchant Money, Houston, TX
Jun 2004 – Aug 2014
• Supervised phone room (35-50 employees)
• Cold calling perspective clients, develop leads
• Maintaining client relationships including questions, concerns, new product lines and sell ups
• Answering multiple telephone lines
• Set appointments for outside sales
pg. 1
Michael Gomes
*********@*****.***
EDUCATION
Business Administration
Bristol Community College, Taunton, MA
• Certification in Business Administration
REFERENCES
• References available upon request
pg. 2
Contact this candidate