Sales Lead Customer Service
Resume:
TROY, OHIO *****
***********@*****.***
Molly E. Black
SKILLS
Analytical Skills, Client Consultations & Relationships, Communication, Detail Oriented, Interpersonal Skills, Leadership, Management, Problem-solving, Product Intelligence, Organizational Skills, Sales, & Teamwork EXPERIENCE
White House Black Market, Greenwood, IN— Sales Lead/Stylist OCT 2010 - APR 2019
● Built long-term relationships with clients to promote brand reputation and secure continued business.
● Learned client preferences and dislikes to provide individualized service and increase satisfaction.
● Processed variations of sales reports as a sales lead. Allstate Insurance, Indianapolis, IN— Specialty Claims APR 2003 - OCT 2004
● Transmitted and processed claims for payment, investigations, and database information entry.
● Reviewed insurance policy to determine coverage.
● Provided customer service with automotive related claims such as processing checks and reviewing police reports to determine liability. American Express, St. Louis, MO— Corporate Travel Agent OCT 1995 - APR 2002
● Reserved airfare, hotels, and car rentals for business clients.
● Arranged group travel bookings for onsite locations.
● Planned large business events and tours for business clients and site-seeing.
EDUCATION
Carlson Travel Academy, St. Louis, MO
APR 1995 - OCT 1995
Miami University Middletown, Middletown, OH- No Degree Conferred SEPT 1989 - APR 1990
Madison High School, Middletown, OH
SEPT 1985 - JUNE 1989
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