Customer Service International Airport
Resume:
SHEKENA BROWN
CONTACT
********@*****.***
PROFILE
Versatile professional with more than 20 years of customer service work experience in various professional settings. Seeking long-term role where my detail-oriented talents and adaptable personality can be most effectively utilized to the benefits of my employer.
SKILLS
LOGICAL DECISION MAKER
AND PROBLEM SOLVER.
DISCIPLINED, DEPENDABLE,
AND A TEAM PLAYER.
ABILITY TO UNDERSTAND AND
CARRY OUT WRITTEN AND
ORAL INSTRUCTIONS.
UNCOMMON CAPABILITY TO
ESTABLISH AND MAINTAIN
EFFECTIVE WORKING
RELATIONSHIPS WITH OTHER
EMPLOYEES, SUPERIORS, AND
THE PUBLIC.
EXPERIENCE
EZCORP, INC
Certified Lead Pawnbroker
Miami, FL
09/2020-11/2023
• Managed various shifts for 30 employees, responsible for opening and closing the store
• Delegated inventory to customers
• Managed cash transactions
• Managed employee shifts and processed payroll.
Royal Caribbean Cruise Ltd.
Transportation Agent
Miami International Airport, FL
10/2018 to 01/2020
• Transported customers from Miami International Airport to the Port of Miami and various hotels
• Responsible for sales to customer
• Managed modes of transportation for customer
Macy’s
Macy’s Sales Associate
Miami, FL
EDUCATION
American Senior Highschool
Miami Lakes, FL
Graduated: 1993
REFERENCES
Available upon request
02/2018-12/2019
• Provided excellent customer service ensuring that the needs of all customer were met
• Completed orders for online customers
• Processed incoming merchandise and maintained inventory Publix
Cashier
Miami, FL
08/2012-07/2015
• Provided excellent customer service by answering questions, assisted with locating items, provided advice to customers
• Operated scanners, sales, and cash registered
• Ensured all prices and quantities were accurate and provided receipts to every customer.
Contact this candidate