Los Angeles Customer Service

Philip Bragg

********@*****.*** 714-***-**** Anaheim, CA

SUMMARY

Seasoned professional with 25 years of experience in client-facing roles, adept at managing multiple phone lines and assisting guests. Skilled in administrative tasks, including typing reports and handling payments, within funeral service settings. Seeking Receptionist position to leverage extensive customer service expertise and compassionate communication skills.

WORK EXPERIENCE

Westminster Memorial Park Westminster, CA 92683

Funeral Director/Receptionist/Removal Tech Mar 2014 - Mar 2024

• Facilitated funeral services, accommodating diverse religious practices and ensuring respectful observance of cultural traditions.

• Managed front desk operations, including handling multi-line phone systems, guiding guests, and processing financial transactions.

• Performed removal technician responsibilities, including the transfer and preparation of deceased individuals for cremation or services.

Los Angeles County Morgue Los Angeles, CA 90033

Mortuary Attendant Nov 2010 - Nov 2013

• Managed the respectful transfer of deceased individuals from hospital wards and external locations, ensuring the process was handled with care and dignity.

• Maintained inventory levels for essential supplies and accurately recorded vehicle usage logs to support operational efficiency.

Rose Hill Funeral Home Whittier, CA 90601

Funeral Assistant Director Nov 2009 - Oct 2010

• Provided administrative support by managing phone communications, preparing service documentation, and maintaining inventory levels to ensure seamless operations.

• Facilitated funeral services, contributing to the respectful and dignified experience for clients both on-site and at external locations.

Turner & Stevens Mortuary Alhambra, CA 91801

Care Center Technician/Driver Mar 2008 - Jul 2009

• Prepared and presented cases for services, ensuring dignified handling in compliance with mortuary protocols.

• Supported embalming processes and maintained organized case files, while proficiently managing communication through multi-line phone systems and documentation tasks. Callanan Woods Scovern Mortuary Glendale, CA 91204 Memorial Specialist Oct 2007 - Feb 2009

• Facilitated funeral services accommodating diverse religious practices and provided comprehensive assistance with arrangements, documentation, and contract preparations.

• Enhanced communication for Spanish-speaking families by offering translation support to funeral directors, ensuring clear and compassionate service delivery. Lorenzen Mortuary Reseda, CA 91334

Funeral Assistant Oct 2006 - Dec 2007

• Facilitated funeral services across diverse religious traditions, ensuring cultural sensitivity and adherence to specific ceremonial practices.

• Managed administrative tasks, including the preparation of death certificates, burial permits, and contracts, while providing compassionate assistance to families in arranging funeral and cremation services. Hollywood Forever Funeral/Cemetery Los Angeles, CA 90038 Service Coordinator/Crematory Operator Mar 2001 - Sep 2006

• Coordinated and executed funeral services, accommodating diverse religious practices and customs.

• Provided compassionate assistance in the preparation room, including dressing and casketing responsibilities.

• Managed administrative duties, including the preparation of cremation reports and prompt responses to family inquiries via multi-line phone system.

EDUCATION

Eagle Rock High School

High School Diploma

1989

California State University of Los Angeles

Bachelor's Degree

1997

CERTIFICATIONS

Crematory Operator

SKILLS

Customer Service • Clerical/Administrative • Crematory Operations • Spanish Language • Microsoft Office Suite

(Word, Excel, Outlook, PowerPoint) • Typing Speed: 70 WPM / 0% Error

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