Customer Service Patient Care

CHEYENNE COLEMAN

*******************@*****.*** 406-***-**** Gretna, LA 70053

Professional

Summary

Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Enthusiastic team player ready to perform customer service skills either in retail, food, beverage, or hospitality duties. Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Licenses CPR Certification/ First Aid certified

Skill Highlights Understands mobility assistance needs Charting expertise

Understands medical procedures

Calm and level-headed under duress

Quick problem solver

Medical terminology knowledge

Valid montanaClinical training

Clinical training

Medical Assisting specialist

Strong clinical judgment

Enthusiastic caregiver

Practiced in sterilization techniques

Blood Withdrawal certification

Wound cleaning/care ability

Chart preparation/filing aptness

Talent in obtaining/charting vital signs

Patient positioning understanding

Qualified in specimen collection/processing

Driver's license

Excellent attention to detail

Patient-focused Care

Positive attitude

Trustworthy

Highly dependable

Compassionate

Great customer service skills

Efficient and reliable team player

Adaptable

Specimens collection and processing

Catheter change and preparation

Certified in Basic Life Support (BLS)

Customer Service

Sterile technique

Diagnostic procedures

General housekeeping ability

Professional

Experience

Cocktail Server 05/2024 - Current

The Cannery Hotel and Casino Las Vegas, Nevada

Monitored guest consumption of alcohol and intervened as needed according to established guidelines.

Processed cash payments from customers using a point-of-sale system. Answered questions regarding drinks specials and menus items. Provided excellent customer service at all times.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Prepared both alcoholic and non-alcoholic beverages for patrons. C

C

Server 10/2022 - 03/2024

The Press Box Missoula, MT

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Assisted in training new servers.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Prepared drinks according to standard recipes.

Took orders from customers accurately and in a timely manner. Checked food before serving it to customers.

Delivered food orders promptly and courteously.

Monitored dining room for cleanliness and proper set-up at all times. Responded efficiently to guest inquiries and complaints in a professional manner. Performed opening and closing duties such as setting up the dining area, restocking supplies.. Followed health safety guidelines when preparing and serving food products. Communicated effectively with kitchen staff regarding customer allergies or special requests. Certified Medical Assistant 10/2022 - 03/2024

Western Montana Clinic OB/YN Missoula, MT

Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.

Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.

Prepared specimens for laboratory testing and performed routine laboratory tests. Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.

Collected urine samples from patients for drug screens or pregnancy tests when necessary. Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Educated patients about medications, procedures and physician's instructions. Certified Medical Assistant 01/2021 - 09/2021

Montana Gastroenterology Missoula, MT

Completed basic physical assessments of clinic patients to provide optimal care. Assessed, documented and monitored vital signs for patients within outpatient setting. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Educated patients about medications, procedures and physician's instructions. Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Scheduled appointments for patients via phone and in person. Contacted pharmacies to submit and refill patients' prescriptions. Interviewed patients to verify information, record medical history and confirm purpose of visit. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Contributed to office operations by triaging patients by severity of medical complaint. Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Collaborated with local pharmacies to resolve and clarify issues with patient medication. Certified Medical Assistant 02/2015 - 06/2020

Five Valleys Urology Missoula, MT

Organized charts, documents and supplies to maintain team efficiency. Administered rapid tests such as [Urinalysis] to help clinical staff assess conditions. Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.

Contributed to efficient office operations by triaging patients by severity of medical complaint. Assessed, documented and monitored vital signs for more than 20 patients per day. Contacted pharmacies to submit and refill patients' prescriptions. Scheduled appointments for patients via phone and in person. Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary. Educated patients about medications, procedures and physician's instructions. Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Assisted with Cystoscopy, Trus Prostate Biopsies, Botox, Spaceoar, Urolift Procedures. Phlebotomist/ CMA 04/2014 - 02/2015

Corvallis Family Medicine Corvallis, MT

Cleaned and sterilized instruments and disposed of contaminated supplies. Performed pregnancy tests and sent specimens for laboratory testing. Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Ensured HIPAA compliance. Prepared specimens for analysis and established proper chronological priorities in testing.

Performed routine tests such as urine dip stick, vision and hearing tests.Collected urine and fecal samples. Performed lab tests and communicated results. Tested patients' blood glucose levels. Certified Medical Assistant 04/2006 - 07/2013

Providence St. Vincent Hospital Portland, OR

Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Coordinated with doctors and registered nurses to develop care plans for patients. Performed pregnancy tests and sent specimens for laboratory testing. Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift. Ensured HIPAA compliance. Performed lab tests and communicated results. Tested patients' blood glucose levels. Maintained patient privacy and confidential patient information. Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.

Education and

Training

Certification: Medical Assisting 2006

Cambridge College Beaverton, OR, USA

GED: Generals 2003

Skyline High School Idaho Falls, ID

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